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Koch Route 2 Corporate
- Other
About this business
Location details
01523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Quick service I was told my wait time would be 90 minutes. They had everything done for me in less than an hour. Thanks for giving me back time on a Saturday!
Business response:
It was our pleasure to assist you! Thanks for coming to Prime Toyota Route 2 for your auto service needs. If any other issues should arise, we will be here to help.
Brakes needed fixing My ABS/VCS brakes suddenly stopped working and I drove straight to the dealership. They took my car that day and offered a shuttle service back to my home. The car was fixed by the middle of the next day. The shuttle service picked me up at my house and brought me to my car. It was expensive But I can immediately tell the difference with Toyota parts compared to other types of parts put in the car. The customer service was great.
Business response:
Thank you for your review of Prime Toyota Route 2! It's wonderful to read about your positive service appointment regarding your brakes and I hope we can work with you again in the future. We appreciate your support and your business!
Successful recall experience Although a safety recall can be inconvenient, Route 2 Toyota made it as pleasant as possible: easy registration, polite service, quick repair, and most importantly, a free loaner car.
Business response:
Thank you for your review of Prime Toyota Route 2, Dot! Customer Service is very important to us and I'm happy to read your car inspection was enjoyable and completed quickly. We hope to see you again soon and thank you for your business!
Easy car buying experience David Swain made our car buying experience easy. We were able to confirm our price before stepping foot into the dealership. We didn’t want to spend a lot of back and forth. David Bruno helped us finalize the sale in person and was very friendly and knowledgeable. Overall good experience.
Business response:
Thank you for your review of Prime Toyota Route 2! Customer service is so important to us and I'm happy to read David Swain and David Bruno demonstrated it to you during your recent visit to our dealership. We appreciate your business and I hope we see you again soon!
The most pleasant experience ever! I can not tell you how pleasant my experience was! It was the most totally unbelievable! I knew I wanted to buy a Taucoma and had gone to IRA in Manchester because I had saw a truck online I was interested in. It turned out to be the most horrific, stressful time I have ever had. Needless to say, I was very reluctant heading out again to another dealership. I arrived at Prime in Leominster knowing what I wanted and what I was willing to pay. I just arrived on the lot when I was approached b... read more
Business response:
HI Michelle and Rachael! Thank you for your wonderful review of Prime Toyota Route 2. I'm so glad Walter made your truck-buying experience so enjoyable and stress-free. We work hard to provide this level of service every day! Congratulations on the purchase of your new Toyota Tacoma and I hope we see you again soon.
Great experience. Alex the sales guy was great to deal with, very organized and up front about the whole process. No xxxxxxxx, which was much appreciated. All the staff I dealt with were thorough and helpful. When I thought there might be mechanical issues with the truck I was originally interested in, he skillfully turned me towards another, outlining the pros and cons of each without resorting to the hard sell and let me come to my own decision. I can tell that he is new at this, but I think you will find him to be a great... read more
Business response:
Cooper, thank you for the kinds words about the service Alex provided while you were our guest at Prime Toyota Route 2. We appreciate the opportunity to serve you!
Needed brake service. This is a professionally-managed and operated dealership. Service department discovered brakes were in dangerous condition. Bill gave options and performed what I requested and could afford at this time, but didn’t make me feel bad about doing less than the ideal scope of work.
Business response:
Thank you for your review of Prime Toyota Route 2! I'm so glad you had a great interaction with our service department, especially with Bill regarding your brakes. Thank you for your business and I hope we see you again soon.
Great service experience I’ve gone to this dealer to buy 2 cars and for service on three of our Toyota Priuses. We’ve had exceptional experiences every time we’ve worked with them. They are efficient, upfront about pricing and never try to push extra services.
Business response:
Thank you for your review of Prime Toyota Route 2! It's so great to hear from loyal customers and I appreciate your kind words for our staff. Thank you for your business and hope we can work together again soon.
Good people Nice guy checked me in - nice team of people overall! I wish they had complementary cars to take versus having to rent one or wait.
Business response:
Thank you so much, Shannon! We are so glad that you received friendly service during your visit to Prime Toyota Route 2. Your feedback is very much appreciated!
Frequently asked questions about Koch Route 2 Corporate
How is Koch Route 2 Corporate rated?
Koch Route 2 Corporate has a 4.9 star rating with 3,171 reviews.
When is Koch Route 2 Corporate open?
Koch Route 2 Corporate is open now. It will close at 6:00 p.m.