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01523, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 9:00 a.m. to 6:00 p.m. | |
Tue | 9:00 a.m. to 6:00 p.m. | |
Wed | 9:00 a.m. to 6:00 p.m. | |
Thu | 9:00 a.m. to 6:00 p.m. | |
Fri | 9:00 a.m. to 6:00 p.m. | |
Sat | Closed | |
Sun | Closed |
I went to Norm Wagner as a second time car buyer. The initial salesman who worked with me (brian) was very nice but not very knowledgeable. I told him my price range and he was very honest and showed me the cars that were in my price range. While we were in the showroom talking about 4 salesguys came over and Raphael tried getting me to drive some ugly Scion well over waht I wanted to pay. When I said no he kept pressuring me going on and on about why I need to drive that car and how I'll want it after I drive it. I kept say... read more
Recently I went into Norm Wagner Toyota to purchase a vehicle. While the sales person was very knowlegable and professional, Mr Wagner refused to give me a price on a new Toyota, even after I had his sales team examine my trade. I phoned an appointment prior and had driven over a hundred miles to price out this new car, only to be turned away because I had mentioned to the salesman that I was going to "shop this car purchase" Who ever had the best price would get the sale. Instead I got beligerence. I was told that Mr. Wagne... read more
I too was accosted before I could get in the door by a salesman who could barely speak English. He used profanity to describe the weather despite the fact that I had a child with me. I asked to test drive a Yaris and said I wanted a certain type (without lots of options). He denied that such a type exists, though just that day on the internet I had read about it. I figured I'll test drive it here but buy it elsewhere. After the test drive he asked about it and I said twice I want to think about it. He asked what concerns I h... read more
I ordered a brand-new 2007 Camry in April 2006; I had to wait until July for the exact model that I wanted (4-cyl XL w/leather, etc). I think they have cleaned up their act, as I have no complaints. All the employees were friendly, I was greeted promptly, my salesman was courteous and kept me informed during my wait (he also called me a couple of times to offer other models/colors that became available, which I declined). Since it was a brand-new model and hard to get, there was not a lot of room on price, however. When I we... read more
I felt like I needed to shower as soon as I left this place. It had a very slimy feeling to it. Specifically, the problems I had were: 1) Sales staff uninformed. They did not realize that the Matrix had discontinued the support for 4 wheel drive in the 2007 model. 2) Sales staff tried to redirect me to cars that were on the lot, rather than what I wanted. I was a accosted by a used car salesman before I could even get in the door. 3) Sales staff was misleading. I said I wanted a car that would get up the steep driveway. They... read more
I have terrible credit. They treated me with the utmost respect. They explained everything to me. They made sure to find me a car that was within my budget. I didn't necessarly get the car I wanted. I got a 2004 ford taurus. I wanted a toyota but it just wasn't in my budget for now. They told me how to fix my credit and get the car I wanted in 6 months. They were the best dealer I have ever dealt with. Ok update. They lied to me. They told me I was approved and then just keep playing around. I tried to call Arian in finance ... read more
I was having trouble with the front-end on my '96 Taurus. When I took it to Norm Wagner, they told me that I would need to have shocks, struts, swaybars, front-end alignment and wheel balance. The bill came to just over $800. It took them 3 days to get it back to me. I hadn't gotten 1/2 mile down the road, when I noticed the exact same problem. I immediately took it back and told them about it. It took them another 3 days of 'working on it' and they called me and told me I could pick it up. I barely got it off the lot and ha... read more
This was my third car purchased recently from this dealer. Worst buying experience of my life. I was shopping for a 4-wheel Drive SUV with Anti-Lock Brakes. I was presented a CARFAX report that implied the vehicle I purchased had ABS. I also asked the sales manager, twice, if the car did indeed have ABS. I was told "Yes". Because it was Toyota Certified used, the purchase and sales agreement was not detailed as far as options. After nearly a month (the car still needs service for a "check engine" light), I called Toyota Corp... read more
Koch Route 2 Corporate has a 4.4 star rating with 3,653 reviews.
Koch Route 2 Corporate is closed now. It will open tomorrow at 9:00 a.m.