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Koch Route 2 Corporate
- Other
About this business
Location details
01523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Saj was overly pushy when it came down to "How can we make a deal today?" after I specifically said I was NOT buying that day. He went on to almost having a deal made with me on a used Matrix, and I sat down and filled out most of the paperwork. His manager came over and excused him, sat down and talked to me and told me there was a HUGE misunderstanding with the price of the car that I was going to purchase between he (Shahid) and Saj (who seemed to hardly speak English). Shahid was very professional, and seemed to know wha... read more
Upon driving into the Norm Wagner Toyota dealership in Lancaster, MA I was quickly approached by a sales person named Teddy. Teddy noticed I was looking at used lease vehicles and told me that I should consider a new lease; I advised Teddy that I drive to many miles to lease a vehicle. Teddy assured me that this would not be a problem, telling me that “as long as you trade the vehicle in for another Toyota whether you lease or purchase Toyota will waive the over mileage charges." We then had a discussion as to why anyone wou... read more
Mislead by the salesman when trying to sell the wrong car. When it was brought to his attention, received excuses, in an appologetic yet demeaning tone, trying to make it appear to be customer error. Paperwork was completely erroneous and misleading with the original vehicle purchase documentation not matching the Cert of Origin, yet they still tried to process the purchase with the discrepancies of two different valued vehicles. Management was less than accomodating and very accusatory when they were made fully aware of the... read more
There is a distinct attitude at Norm Wagner Toyota, and it isn't a pleasant one. Norm Wagner is 5 minutes from my house, but I drive 45 minutes to Herb Chambers for service. A VERY different experience there. Stay away. Notice how even the dealer responses are combative and catty? Typical of their attitude.
Purchased first tacoma there in 06 overall good experience. Then took mother in law there for her camary, salesman terrible, out right lied and misled regarding delivery very unresponsive and he is no longer there. The price was good so purchased camary anyway. This time was looking to trade in 06 tacoma for 11 tacoma. Called ahead of time asked about inventory and if they had trucks to choose from, easy enough question you would think was told yes by sales mgr, so i gave them another chance and I drive there 40 min and they... read more
Manager Raphael was horrible. Ruined the entire experience for us. We were ready to purchase a $34,000 vehicle and right beforehand he treated us so badly we decided no matter what that we would never give Norm Wagner our business. What a terrible dealership and experience we had there. Do not ever go there. Acton Toyota is excellent - any place would be better than Norm Wagner.
I submitted a request for a quote on a new truck and the internet salesman had the nerve to call ME up and call ME unreasonable about my offer (BTW I ended up getting the deal I wanted at another dealership). The internet salesman spent 5 minutes lecturing me on their right to earn a good profit rather than just giving me a counter offer. Norm Wagner couldn't GIVE me a vehicle!
I encountered flat-out dishonesty in the service department at this dealership on my most-recent visit, and that will be the last straw for me. I had been taking my Toyota to Norm Wagner for service since their Lancaster location opened, and I used to be extremely happy with them: I convinced my father to take his car here as well. Unfortunately, my impression is that their service department has deteriorated over the past year or so. I visited on 7/24/2010 for an oil/filter change and annual state inspection. After completi... read more
I recently bought a used vehicle for a really great deal. The previous owner was a smoker so they have a machine which they told me(Monday morning)they would use on my car and I could pick it up Tuesday. Come Tuesday morning I get a call saying they didn't do it because the machine wasn't actually on property and that it would be done that day and I could pick it up wednesday. Then I find out the machine is actually on property and they didn't do it because of lack of communication. I picked it up on Wednesday and noticed my... read more
Frequently asked questions about Koch Route 2 Corporate
How is Koch Route 2 Corporate rated?
Koch Route 2 Corporate has a 4.4 star rating with 3,653 reviews.
When is Koch Route 2 Corporate open?
Koch Route 2 Corporate is closed now. It will open tomorrow at 9:00 a.m.