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Koch Route 2 Corporate
- Other
About this business
Location details
01523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Waste of time These people provide the worst customer service experience anyone could imagine. They literally chased me out of their dealership with their poor negotiating skills. I would never set foot in this place again. I had to go buy my Sienna from someone else. I'm really glad I did......
Very dissatisfied! I wouldn't recommend this dealer to anyone! The salesman took 20 minutes to find the car I saw online and the keys to it, couldn't answer any of my questions. Tried getting me to fill out a credit application before discussing any numbers, and offered me an insulting trade in amount.
I am in the market for a 2014 Highlander after seeing it at a local car show. I had 5-6 dealerships contact me after showing interest in the vehicle & giving my info. Roxy emailed me & then called me to get exactly what I wanted, she stated she had access to 4 other Toyota locations that Prime Auto Group owns. She said once any of the 3 colors I am interested in came in she would contact me, then went on to say she could have those vehicle brought in to the Lancaster location for me to see AT NO COST TO ME...are you kidding,... read more
they list a car on auto trader for a price and then after a week they jack up the price by a thousand dollars. and not only that when you go into their web site the same car is listed for even more. i have never heard of a dealer doing that. i have seen them reduce the amount but never go up. so buyers beware if you find a car you like listed on any site but NORM WAGNER official site the prices will more then likely not jive. i have to stop now because i am so Peed off that they hiked up the price of the car a wanted.
I took my Toyota Tundra in for an oil change on 3 occasions. I let them know my brakes were vibrating a bit and to take a look at them. I was hoping to avoid a costly repair down the road. On 3 occasions they said the brakes were fine. When time for my next oil change I sent it to my local mechanic and asked him to check the brakes also. He said I needed new rotors and brake pads on all 4 tires. i was trying to avoid this by having the dealer check them. Total cost is about $850. The truck only has 33000 miles on it. I took ... read more
I would never recommend this dealership to anyone. In 2007 I had the best experience buying my car. The sales person was congenial, helpful, and attentive. I even enjoyed taking my car in for oil changes because of the pleasant people who worked there. Fast forward to now, and Norm Wagner has become my worst nightmare. The last three times I've been there, I was given attitude, made to wait 3 hours for an oil change, and told I needed new tires when I just put new tires on by them a couple months ago! It appears they have go... read more
I went in to price out leases and was told they could not give me any numbers unless I made a commitment to them. When I said no to that, I was promptly dismissed.
I dealt with the service department to diagnose a power steering problem. The employees at Norm Wagner could not diagnose a giant pimple on their nose!!! They are rude, incompetant and are not interested in any type of customer service!!! I had to pay to get them to release my vehicle to take to another Toyota dealership in order to diagnose the problem. I do not recommend this dealership in any way. I will never deal with them again.
Very pushy and dishonest. This was not my first sales dealing with this dealership either. Last year I experienced the same dishonesty. After seeing a TV ad about rebates to the customer on Rav-4's and Corollas, we stoppped by this dealership the very next day and salesman said "their were no rebates." Read the rest of the reviews on this dealer rating website about Norm Wagner Toyota and believe every one of them. After giving this dealership two chances I have learned that I will NEVER return and I will spread my knowledge... read more
Frequently asked questions about Koch Route 2 Corporate
How is Koch Route 2 Corporate rated?
Koch Route 2 Corporate has a 4.4 star rating with 3,653 reviews.
When is Koch Route 2 Corporate open?
Koch Route 2 Corporate is closed now. It will open tomorrow at 9:00 a.m.