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Koch Route 2 Toyota
- Car Dealers
- Lancaster, MA
About this business
Location details
700 Old Union Turnpike, Lancaster, MA, 01523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 8:00 p.m. | |
| Tue | 09:00 a.m. to 8:00 p.m. | |
| Wed | 09:00 a.m. to 8:00 p.m. | |
| Thu | 09:00 a.m. to 8:00 p.m. | |
| Fri | 09:00 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Ok so norm wagner has a horrible reputation. Let me tell you about my story with them. I bought my car about 11 months ago and by the way I got xxxxx. they suckered me into the biggest lie they could...all about pure pricing and this and that, i bought a 2008 brand new scion tc pretty much fully loaded. my car about 5 months later had some issues that needed to be resolved and so I brought it to the dealership i bought the car from...they half-assed fixed my car, and i knew it was not running right...not to mention the 2 and... read more
Well, we fell for the free oil change for life scam at Norm Wagner. When signing all the paperwork for her new car, the free oil change form came up. It was given to my wife and the Salesman said "this is the form for your free oil changes." She signed it - we should have read the find print. The free oil changes are only provided if you purchase a ridiculously over-priced maintenance service every 5,000 miles! False advertising! Misleading! Listen, they had ads all over the place about these free oil changes for life, did a... read more
I went in looking to purchase a new corolla 09 model. Test drove an S model, when I wanted an XRS model (no XRS' were at the dealership at the time and it would have been 3 weeks to get one). Liked the car and decided to talk numbers. First off salesman shows me the brochure of the vehicle and all the available options (mind you I had been doing research for two days and knew of every available option so I told the salesman what I wanted and which options I didn't want as I had no use for them.)The salesman comes back and sa... read more
Please do not fall for the "Free Oil Change for Life" program offered by this dealership. The fine print states that the oil change is free only if you pay (sometimes a lot of money) for the scheduled maintenace which is conveniently scheduled every 5000 miles. If you choose not to do (pay) the service you must pay for the oil change.
My experience with this dealers service dept was a nightmare. first I called to schedule an appointment for just an oil change, when I got there they had me scheduled for other types of service I did not request! Then there is the waiting game. I was told an hour. It was almost 2 hours. But what really got me upset was that a woman came in 30 minutes after me for an oil change and hers was done before mine. The usually wash your car as courtesy but they didn't this time. The service advisor was not friendly, in fact, when I ... read more
I was in the market for a Suburu and I stopped at Norm Wagners because I had spotted one on the lot. Craig Peters approached me and I asked him what the price of the car was. He said lets go inside and find out. He then proceeds to try to sell me a Ford! It wasn't until his manager came over to ask me why I wasn't interested in the ford, that the suburu suddenly came into "my price range". Then they pressured me on why I wouldn't buy the car "today" and I told them I would have to have my mechanic look at it first. The manag... read more
I went to this dealership ready to purchase a Corolla. As soon as I said "Corolla", I got the impression that Craig's interest level in me went way down. As we were walking around the lot looking at the cars, another customer came along looking at more expensive cars - Craig dropped me like a hot potato. I thought maybe I just caught Craig on a bad day, so I decided to give him a second chance. But on my second trip, I got the exact same service from Craig - as soon as someone else came along looking at a more expensive vehi... read more
I would not recommend this dealer. I was willing to give them a chance to sell me a Camry if they were willing to match the price that I got from Boch. Boch's price was $600 than any other dealer, IRA, Acton and Norm Wagner. Norm Wagner said that there was no way that Boch could sell be the Camry for that price. After I done business with Boch, that dealer sent me a rude e-mail. I would suggest to anyone to go visit Boch in Norwood. There are an hour from Norm Wagner but they are well worth with. Great price, customer servic... read more
I visited this dealship with full intentions of purchasing a Toyota Tundra. I had numerous questions about the many different choices that are now available for the Tundra. I felt I had to have more information before making a decision as to which Tundra would be best for me. After Craig willingly answered my questions, we went inside and started on the process of "finding my truck" with the options I was looking for. He tried to pressure me to choose a different color to open up my options. I explained that I was spending a... read more
Frequently asked questions about Koch Route 2 Toyota
How is Koch Route 2 Toyota rated?
Koch Route 2 Toyota has a 4.4 star rating with 3,117 reviews.
When is Koch Route 2 Toyota open?
Koch Route 2 Toyota is closed now. It will open at 9:00 a.m.