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Koch Route 2 Toyota
- Car Dealers
- Lancaster, MA
About this business
Location details
700 Old Union Turnpike, Lancaster, MA, 01523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 8:00 p.m. | |
| Tue | 09:00 a.m. to 8:00 p.m. | |
| Wed | 09:00 a.m. to 8:00 p.m. | |
| Thu | 09:00 a.m. to 8:00 p.m. | |
| Fri | 09:00 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Took my Toyota Tacoma in for a recall item.Dealership Took my Toyota Tacoma in for a recall item. Dealership charged me for the following things they did not do: 1. State Inspection! $35 2. Cabin Air filter that was not replaced, $65 3. When I took my vehicle in the A/C was working but wasn't when I took it home. They claim no responsibility and it cost me $176 to get it fixed at my regular mechanic. Will not recommend to everyone I know. This is NOT the place to go for sevice. Talking to the high and mighty service manager ... read more
Business response:
We apologize that you didn't have a better service experience with us and are concerned to hear your doubts about the quality and completion of our work. We're also sorry that our team didn't leave a better impression on you. While I understand you're upset, I'd appreciate the opportunity to discuss this and see if I can help get it straightened out. Would you please give me a call, when time permits? I am unable to determine your contact information from this review. Best, Paul Dineen - Service Manager - (978) 353-1748
Wow. It’s like they were trying to talk us out of buying a car. Amro ( I think that was his name) was very unhelpful. He reluctantly let us drive two vehicles. Then refused to give us a proposal including trading in our used car. All-in-all a very unsatisfactory experience.
Business response:
I'm so sorry that you didn't enjoy your recent visit to our dealership. We would be grateful for your business and it's hard to know this wasn't the impression we left. This will be a training opportunity so that we can improve the experience of future guests. If there is anything that I can do to assist with your car search, don't hesitate to reach me directly. Thank you, Bob Ramos - General Manager - (207) 571-3805
My initial experience via Internet was good and when I met with the sales person, he was also very good. I was ready with my checkbook in hand to put down a deposit. The sales person checked with his manager and came back with a quote $2k higher than the price what I was quoted. He even had a print out of the initial quote. Seriously! I left and will not return nor recommend this dealership.
Business response:
I'm so sorry that we weren't able to complete a deal here. We never want to mislead our customers and I apologize for the mix-up regarding the price of this vehicle. I would appreciate the chance to look into what happened during your visit, so please consider giving me a call. Thank you, Bob Ramos - General Manager - (207) 571-3805
Both of my cars took several attempts to complete the recall due to problems with the dealership. My Rav was returned to me reeking of gasoline. Needless to say I will be calling to complain tomorrow.
Business response:
Stacey - I am sorry to hear that you did not have a more successful experience working with us. We strive to deliver seamless and efficient service, and it is concerning that this was not better reflected in your visit. I can see that we have let you down, and I would appreciate the chance to speak with you to see if there is anything I can do to make things right. I will search for your contact information, but in the meantime, please feel free to reach out to me directly. Thank you, Luke Brown - General Manager - (978) 353... read more
I was charged 240.00 just to have my car diagnosed, I was then told I needed a new air bag , another 700.00 , and I wasn’t really given a reason why my air bag deteriorated to the point of needing a new one, it’s not like I used my airbag everyday, I’ll get it fixed there but this will be the last time I go to Prime Toyota!
Terrible service department. I went in for an oil change with a scheduled appointment. Right away the man asked if I wanted a tire rotation. I said “I don’t think so” he continued “you want your car ready for winter right? It’s a good idea for winter.” So I said sure? Then he pointed out my sticker was 5 days past due. “Let’s do that. Get your registration out.” Okay. Then I left my vehicle and went to the waiting area. During my TWO HOUR wait a sales employee was SCREAMING at DCU credit union for not allowing him to change ... read more
Business response:
This is a disappointing review to read, and it certainly doesn't sound like the exceptional service we pride ourselves on here. We are glad you were able to speak with Paul about your concerns, but I am disappointed that we were unable to find a resolution that satisfied all parties. I will be sure to share this with my team, and we will use this experience as a learning opportunity to improve our process going forward. If there is anything more you would like to share with me, please don't hesitate to give me a call. Thank ... read more
I scheduled an appointment for a recall for premature frame rust for my 2015 Tacoma. The first appointment was greeted by a gentleman telling me the spray pump was malfunctioned and that I'd have to reschedule for the following week. As gentleman stated the pump to apply spray was down for a few days. No advance call or apology for waste of time given. Following appointment one week later. Leave my truck on service row. Miserable Jim ask out loud "whose old Tacoma is this". It happened to be my 5 year old Tacoma purchased fr... read more
Business response:
This is a disappointing review to read, and it certainly doesn't sound like the friendly and accommodating service we strive for here. I will be sure to share this feedback with the appropriate people, and we will work to improve our communication and attentiveness going forward. I would also be more than willing to speak with you about this issue directly to see what we can do to earn back your trust. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Than... read more
The finance manager was not clear enough on extra things like the prices of protection plans that were added on the vehicle, final price was way higher than expected, once in the finance office, the finance manager just marked the places to sign in a very fast paced manner, and because of that, I felt pressured to just sign and not really read anything in the fine print , i felt ripped off and taken advantage of.
Business response:
Michael - We would never want our guests to feel this way. I am so sorry if we were at all unclear during your purchasing process. I'd like to help here, but without your last name I won't be able to locate your contact information. Would you please give me a call so we can talk this through together? Thank you, Luke Brown - General Sales Manager - (978) 353-1706
My husband and I took a lot of time researching a particular vehicle, and knew about how much we wanted to spend and how much we could spend. We picked out a vehicle that’s price should have matched our expectations but the “deals” that came back to us from the Manager were no where in our ballpark. We discussed before we even took a test drive what our intentions were, and what payments we would be willing to make. Then after all of the work for our sales person (Who was wonderful) and our time invested, the Manager wouldn’... read more
Business response:
I apologize for your frustration. It's disappointing to hear that we lost your business, but I do appreciate you sharing this feedback so that we can use it to improve in the future. If there is anything that I can do to personally assist you, please give me a call. Thank you, Bob Ramos - General Manager - (207) 571-3805
Frequently asked questions about Koch Route 2 Toyota
How is Koch Route 2 Toyota rated?
Koch Route 2 Toyota has a 4.4 star rating with 3,117 reviews.
When is Koch Route 2 Toyota open?
Koch Route 2 Toyota is closed now. It will open at 9:00 a.m.