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Koch Route 2 Toyota
- Car Dealers
- Lancaster, MA
About this business
Location details
700 Old Union Turnpike, Lancaster, MA, 01523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 8:00 p.m. | |
| Tue | 09:00 a.m. to 8:00 p.m. | |
| Wed | 09:00 a.m. to 8:00 p.m. | |
| Thu | 09:00 a.m. to 8:00 p.m. | |
| Fri | 09:00 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Very pushy and dishonest. This was not my first sales dealing with this dealership either. Last year I experienced the same dishonesty. After seeing a TV ad about rebates to the customer on Rav-4's and Corollas, we stoppped by this dealership the very next day and salesman said "their were no rebates." Read the rest of the reviews on this dealer rating website about Norm Wagner Toyota and believe every one of them. After giving this dealership two chances I have learned that I will NEVER return and I will spread my knowledge... read more
Saj was overly pushy when it came down to "How can we make a deal today?" after I specifically said I was NOT buying that day. He went on to almost having a deal made with me on a used Matrix, and I sat down and filled out most of the paperwork. His manager came over and excused him, sat down and talked to me and told me there was a HUGE misunderstanding with the price of the car that I was going to purchase between he (Shahid) and Saj (who seemed to hardly speak English). Shahid was very professional, and seemed to know wha... read more
Upon driving into the Norm Wagner Toyota dealership in Lancaster, MA I was quickly approached by a sales person named Teddy. Teddy noticed I was looking at used lease vehicles and told me that I should consider a new lease; I advised Teddy that I drive to many miles to lease a vehicle. Teddy assured me that this would not be a problem, telling me that “as long as you trade the vehicle in for another Toyota whether you lease or purchase Toyota will waive the over mileage charges." We then had a discussion as to why anyone wou... read more
Mislead by the salesman when trying to sell the wrong car. When it was brought to his attention, received excuses, in an appologetic yet demeaning tone, trying to make it appear to be customer error. Paperwork was completely erroneous and misleading with the original vehicle purchase documentation not matching the Cert of Origin, yet they still tried to process the purchase with the discrepancies of two different valued vehicles. Management was less than accomodating and very accusatory when they were made fully aware of the... read more
There is a distinct attitude at Norm Wagner Toyota, and it isn't a pleasant one. Norm Wagner is 5 minutes from my house, but I drive 45 minutes to Herb Chambers for service. A VERY different experience there. Stay away. Notice how even the dealer responses are combative and catty? Typical of their attitude.
Purchased first tacoma there in 06 overall good experience. Then took mother in law there for her camary, salesman terrible, out right lied and misled regarding delivery very unresponsive and he is no longer there. The price was good so purchased camary anyway. This time was looking to trade in 06 tacoma for 11 tacoma. Called ahead of time asked about inventory and if they had trucks to choose from, easy enough question you would think was told yes by sales mgr, so i gave them another chance and I drive there 40 min and they... read more
Manager Raphael was horrible. Ruined the entire experience for us. We were ready to purchase a $34,000 vehicle and right beforehand he treated us so badly we decided no matter what that we would never give Norm Wagner our business. What a terrible dealership and experience we had there. Do not ever go there. Acton Toyota is excellent - any place would be better than Norm Wagner.
Business response:
Sorry you feel that way. When someone makes an offer on a vehicle and the dealer accepts it the least we can expect is that you follow thru. You failed to mention in your review that you made an offer on a vehicle and when we accepted YOUR numbers you then decided that you also wanted us to make a monthly payment fit where it wasn't possible... with YOUR numbers. I love how everyone comes on here and only says the parts of the story that they want to say. Enjoy your new car and I hope all is well.
I submitted a request for a quote on a new truck and the internet salesman had the nerve to call ME up and call ME unreasonable about my offer (BTW I ended up getting the deal I wanted at another dealership). The internet salesman spent 5 minutes lecturing me on their right to earn a good profit rather than just giving me a counter offer. Norm Wagner couldn't GIVE me a vehicle!
I encountered flat-out dishonesty in the service department at this dealership on my most-recent visit, and that will be the last straw for me. I had been taking my Toyota to Norm Wagner for service since their Lancaster location opened, and I used to be extremely happy with them: I convinced my father to take his car here as well. Unfortunately, my impression is that their service department has deteriorated over the past year or so. I visited on 7/24/2010 for an oil/filter change and annual state inspection. After completi... read more
Frequently asked questions about Koch Route 2 Toyota
How is Koch Route 2 Toyota rated?
Koch Route 2 Toyota has a 4.4 star rating with 2,964 reviews.
When is Koch Route 2 Toyota open?
Koch Route 2 Toyota is open now. It will close at 6:00 p.m.