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Koch Acton Toyota Corporate
- Other
About this business
Location details
01460, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Please refer to the email I wrote to their internet department manangers. I sent my emails to all of their mamangers but did not get any answer yet. If you want to get a dealer call you anytime at your cell phone at work. Please use Acton Toyota team! The email is as below: Hi, Matt! My name is David Wang. I requested an internet quote a week ago from your dealership and it was Bob Rabb who helped me a lot, although we did not reach a deal. This morning at 9:43am, I got a call by my cell phone from 978-263-1500, a female sal... read more
Business response:
David, Please forgive the lengthy turn around. I have been out of the country. On behalf of Acton Toyota I sincerely apologize for interupting you at work. Our intention is only to be helfpul through superior service. When we are given work phone numbers via email we do occassionally err in assuming this to be the best number to chat. Please let me know what, if anything, I can do to help. Sincerely, Matt Lamoureux
My wife and I were in the market for a new FJ Cruiser. We completed the online quote form and immediately we were given an honest price quote from Bob Rabb. To be fair to the other dealers, we priced this vehicle at many different Toyota dealers and none of them could match this quote. We scheduled an appointment and we were very well taken care of. The internet sales team had all of our files handly and knew exactly what we were looking for and even had the vehicle on the lot. Fozi, whom we met with, gave us his undevided a... read more
Bought the car here, will NEVER go back for anything else again! Read on: The problem is that the navigation system in my 07 Camry XLE died. Less than 6 months of ownership and 7200 miles. I scheduled time to come in after having Acton Toyota diagnose that I needed my Navigation system replaced. I receive an email that the part is in on Friday 6/29. The email said that service would call. I had heard nothing by Monday so I called. (My service advisor also told me they would call me asap). I was on vacation the 1st week of Ju... read more
I had a very poor experience at this dealership on 6/7/07. After speaking with the internet sales department to confirm vehicle(s) were actually on the lot and to tell him I'd be there that evening, to my dismay, vehicle was not on the lot. The quoted vehicle was now only available at $900.00 additional(running boards i didn't want)the classic bait and switch. In short my experience was extremely annoying, frustrating and a colossal waste of my time. I would never recommend this dealer to friends and family.
Business response:
On behalf of our entire Internet Sales Team I sincerely apologize. Having reviewed this situation, I see that we did in fact err. And while it pains me to hear of your experience; it also reminds me just how important it becomes for one to rectify a mistake. To that end, please allow me to make amends and to show you that this one instance was truly an anomoly? I am here to help.
I solicited a price quote online through Edmunds. Edmunds allows you to select up to 4 dealers at a time to request quotes from. I selected this dealership as well as 3 others. I received quotes and correspondence from the other dealerships correctly acknowledging my request and correctly providing me for quotes for the car I requested. Acton Toyota however, provided me quotes for the wrong car. I reiterated via email the car that i wanted. They gave me a few more quotes, one of which for the car I wanted. When i told them t... read more
Overall I was happy w/ the delivery of my vehicle, but the process to get there was a little awkward. They had no inventory in the vehicle that I was looking for, and it took a long time in the sales process to get them to actually show the specifications for vehicles that they could get from other dealers. Also I didn't get the feeling that my salesman was very familiar with the vehicle that I was purchasing. He struggled to answer questions when we had the final walk thru when I picked up my vehicle. Finally the communicat... read more
I received an online quote that was below invoice, so I stopped by to see if it was legit. My trade was a Tundra and I got a low ball trade-in offer. Even considering the under invoice bait price it was almost laughable. Truck has since be traded in on same model for 2k more then Acton offer. The really sleazy part of the experience is when they tried to backup the lowball trade-in offer with an improperly filled out KBB pricing report....
Can't say enough nice things about the kind assistance I received in buying my new Prius. As a former examiner for the Malcolm Baldrige National Quality Award -- http://baldrige.nist.gov/ -- I've become attuned to the particulars of customer experience. Certainly it was necessary to obtain offers from a number of different dealers. Acton's was among the lower offers, although not the rock-bottom lowest. Nevertheless it became apparent very quickly upon making contact with Acton Toyota that superior customer service would be ... read more
I purchased a brand new Toyota Highlander. Within 200 miles I took it back to the dealer because of the horrible smell inside the car and the car had a very bad hesitation problem. The person at the desk told me the smell would go away within 2000 or 3000 THOUSAND miles. I later looked on the government web site and found a Technical Service Bulletin for this very problem. The dealer didn't even bother to look it up. As for the hestiation problem the response was "Its a software problem, we can't fix it". I have since been b... read more
Frequently asked questions about Koch Acton Toyota Corporate
How is Koch Acton Toyota Corporate rated?
Koch Acton Toyota Corporate has a 4.7 star rating with 8,805 reviews.
When is Koch Acton Toyota Corporate open?
Koch Acton Toyota Corporate is open now. It will close at 6:00 p.m.