This profile has been claimed by the business owner or representative.
Koch Acton Toyota Corporate
- Other
About this business
Location details
01460, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Anticipating a stressful esperience in purchasing a used SUV, I was totally surprised by the excellent customer service and professionalsim of Mr Leo Allgaier, Sales & Leasing Consultant. His attention to detail and 'can do' attitude made the buying process a 'tell your friends to visit this dealership' experience. Addressing a minor problem one day after the sale, Leo made sure that I was in contact with the Littleton Service Center whereby the issue was resolved efficiently and quickly. As a followup, I received a personal... read more
My Acton Toyota (Littleton, MA) experience from sale to first service was a huge disapointment. "Toyota Certified" Used Car Purchase and Subsequent Dealer Service I Purchased a "Toyota Certified" Used Sienna XLE with 29,900mi 1,000mi and 9 months later all tires need replacing per service department/manager I purchased a "Toyota Certified" Sienna XLE with 29,900mi from Acton Toyota about nine months ago and nine months later (today) it has less then 31,000mi. We haven't driven the vehicle much, with three boys in diapers it'... read more
Business response:
I can understand and appreciate your concern and had asked our Service Director to speak with you directly so that we could further evaluate your issues and offer a more equitable solution. He has called the phone number we have on file and left several messages, even providing his personal cell phone number for a return phone call. Please contact Chuck Bradshaw at the dealership at your earliest convenience so that we may satisfactorily resolve your complaint. Our ultimate goal is to have you completely satisfied. Mike Hill... read more
I went to this dealership on Friday, July 17. After looking around ouside I went inside. I was interested in a Rav4. I went into the showroom. The two women standing at what I assume is some sort of reception desk did not even acknowledge that I walked in. There was a Rav4 in the showroom. I was opening all the doors. sitting in the driver's seat, pushing all the buttons, etc. There were plenty of sales people around and not a single one came over and even said Hi. I left. I bought my new Rav4 elsewhere.
My wife and I enjoyed working with our sales person Steve Agusta, he was friendly, professional, knowledgeable and willing to go the extra mile. However, dealing with the finance person Ed(long last name, for which I cannot remember)was not so good. When my wife and I would not purchase any of the add-ons, i.e. extended warranty, paint protection, their type of lo-jack and so on, he instantly turned unprofessional, and seemly angry with us, he came across as if he were an angry spoiled child. When we were leaving he would no... read more
Steve Jensen, at the .com division of Acton Toyota, is the best. I have purchased 3 cars from him, and sent my daughter and cousin to him as well. He knows his products, listens to what I need, and appreciates my loyalty to Toyota. And the best part is that once I have purchased from Steve, the service at Acton Toyota cannot be beat. Service reps are friendly, helpful; the dealership is clean, easy to hang out while waiting; servicing is high quality and fast. I travel out of my way to go to Acton Toyota (there is a dealersh... read more
Their basic business model is good: big dealership in the 'burbs that gives low up-front pricing on Toyotas. The new location is nice and they are reasonably friendly and professional. The only problem is: their prices really aren't all that low! If you do what we did and shop around, you can beat their prices by up to $1500 on certain vehicles. Remember, we're in a bad economy right now and dealers are hurting. We do recommend Acton Toyota for one thing; to get a starting point for the price when you start your shopping!
Business response:
Thank you for complimenting on our new facility as well as the professionalism of our staff. We have built our good reputation, in large part, by providing up-front, hassle-free price quotes that are both very competitive and aggressive. Consequently, we are surprised and disappointed to read our pricing was off by such a large figure. Our goal is to provide all our customers an unparalleled purchasing experience with exceptional process, service, and pricing. We understand and appreciate that continual evaluation and improv... read more
Acton Toyota was a big disappointment, falling far below my expectations. I did NOT want my perfectly good truck with 64k on the odometer to get scrapped just to get a few extra $$$ as a "clunker" than their ridiculously low, insulting trade-in offer, which they refused to negotiate.
Business response:
We apologize that our dealings with you have caused you much frustration and that you believe our relationship with you “is an adversarial one.” Please understand that our decision to end negotiations was simply based on an evaluation of the numbers associated with the deal. We would like to think we presented several alternatives (i.e. “Cash for Clunkers”) to move you closer deal you desired, but understand and respect that you did not find them attractive. We certainly do not harbor any hard feelings regarding your decisio... read more
Nice looking new dealership with good number of vehicles from which to choose. Had an appointment, but forced to wait about 20 minutes to get someone to help me. Receptionist had the personality of a wet newspaper. Didn't have the color I wanted, and they pushed a little too hard trying to sell the ugly one they had in stock. They offered a fairly low price on the new car, but their offer on my trade was way low. Not the easiest dealership to work with, but not quite as sleazy as some others. At least they don't try to hide ... read more
Business response:
Your time is valuable and so we first would like to apologize for the lengthy wait you experienced upon arriving at our dealership. Additionally, we are saddened to read the overall service we provided you caused you to walk away viewing your visit as “average.” We take very seriously the treatment we provide to all customers and we strive to impress everyone who takes time to visit us. It is clear that in your case we failed to do this and again we apologize. Trade-in values can and do vary, particularly in this volatile ma... read more
I tried to get an online price quote and didn't hear from them. I stopped by the dealership to see the cars. The price for a Matrix was way over the Edmunds MSRP never mind the realistic price. He wanted to sell me a used car. I did get a chance to look at the alternatives. We bought a Camry there which has been fine. I think Neil sold me a Subaru.
Frequently asked questions about Koch Acton Toyota Corporate
How is Koch Acton Toyota Corporate rated?
Koch Acton Toyota Corporate has a 4.7 star rating with 8,805 reviews.
When is Koch Acton Toyota Corporate open?
Koch Acton Toyota Corporate is open now. It will close at 6:00 p.m.