Koch Acton Toyota Corporate

mavrwl 

on DealerRater

14 years ago

So I really wanted to like this dealership - I really did... and many of my initial dealings with them were quite good. I saw a used car I was interested in, submitted a request for info online and began corresponding with Gregg McHugh. He specifically asked me to email him before driving out to visit to make sure the car was there. We made an appointment on Saturday to see the car - and he wasn't there for my appointment. Not a huge deal, since it really didn't matter to me who I worked with. But, a little annoying after dr... read more

enhF94 

on DealerRater

14 years ago

Acton Toyota insists that you give them an e-mail address, and despite several attempts to stop them from sending me junk e-mail, they continue to do it. I have contacted my salesperson, his manager, and the service department about this. Since my privacy is important to me, this small detail has tarnished my entire experience with Acton Toyota. 

bobo11469 

on DealerRater

15 years ago

Technical guys are not professional, they can not find the real problem, just keep telling you something need to be replaced. It seems to me that everytime when you visit the service department, they have the target to rob you at least $600. I would not recommend anybody for this dealer. I doubt they sometimes intent to create some problems in your car. Very bad dealer service and not honest. 

Toy2011 

on DealerRater

15 years ago

Got a very hard-sell routine here, and not the best price around. With more leverage in the form of competing quotes I might have secured a better offer, but they clearly wanted to close a deal pronto. Must be having a hard time paying for their huge beautiful new showroom. Very friendly in the professional sense, but not in that personal make-a-connection way that I eventually found elsewhere. They were not willing to go outside of their inventory to find me the exact car I wanted. Ira was, and that's why Ira got my busines... read more

deelunt 

on DealerRater

15 years ago

My Husband was very impressed with John as he was very nice indeed with all the answers to our questions. I was very impressed with how he showed us all the things about the car . He took his time and did not rush us through anything at all, I sure would go back to him for anything I wanted to know in the furture about my car. 

paulajlong 

on DealerRater

15 years ago

Scott was very knowlrdgeable about the Prius I bought. He spent enough time with me until I was comfortable with all of the cars features. He was friendly and courteous. Also he has remained available to answer my questions after I made my purchase. I would recomend him to anyone looking for a new vehicle. Paula 

chuck_higgs 

on DealerRater

15 years ago

I'm very pleased with the new Toyota lease I just signed -- and very pleased with Chris Johnson (Acton Toyota), who I worked with. I wanted to take advantage of the lease deals, but originally planned to purchase a used car because my annual mileage was over the lease limit. Chris was able to offer a modified lease option that allowed more mileage. Chris was a pleasure to work with. Very knowledgeable and sincere. The whole experience was easy and without any pressure or tension. Chris even delivered my new car personally, s... read more

tineo12 

on DealerRater

15 years ago

Don't trust service department. In August 09, I had a brake inspection performed by Acton Toyota of Littleton on my 02 Toyota Tacoma. Rear brake shoe measurement: 4mm on all shoes. Nine months later in May 2010, I request a brake system inspection due to some vibration in the steering wheel when I apply the brake pedal. The rear brake shoe measurement this time: 5mm. I compare to my August 09 check sheet. Magically, my rear brake shoes are gaining life! Obviously, at least one of the measurements wasn't even taken. Randy, Ac... read more

kobie9 

on DealerRater

15 years ago

I test drove a tundra on sunday it is now thursday night and i was told i would recieve a call on monday still no call, left three messages and was told a manager would contact me today no call, i have heard of low pressure sales but this is insane. How do i become a toyota customer i own a business and have purchased many vehicles never have i ever seen this in my many years i usually try to stop dealers from calling very confused maybe i should just stay a chevy customer.