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Koch Acton Toyota Corporate
- Other
About this business
Location details
01460, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Requested (on-line) info on 2011 Prius - Chat person said she's check and if available she's email me the info - I said I was only interested in the 2011 prius. Got email saying my query was routed to internet sales Internet sales person sent another email with quotes on 2010 Prius I sent messages saying I was not interested, wanted info ONLY on 2011 Prius Have sent both polite and rude messages requesting that they stop sending email to no avail, they keep coming Still no info on the 2011 Prius Absolutely unresponsive to pr... read more
Business response:
We’re disappointed to read of your poor experience with our dealership. We’re especially concerned we did not stop sending you emails after you requested it end. However, I have personally ensured this has now been resolved. I take full responsibility for Ken Hsu not readily having pricing information for the 2011 Toyota Prius. It was a few days after you initially requested the information did I create our most aggressive Internet pricing for the 2011 Prius. Shame on me for taking so long to do this. If you are still consid... read more
So I really wanted to like this dealership - I really did... and many of my initial dealings with them were quite good. I saw a used car I was interested in, submitted a request for info online and began corresponding with Gregg McHugh. He specifically asked me to email him before driving out to visit to make sure the car was there. We made an appointment on Saturday to see the car - and he wasn't there for my appointment. Not a huge deal, since it really didn't matter to me who I worked with. But, a little annoying after dr... read more
Business response:
It is disappointing to read of your unsatisfactory experience at our store. Certainly we erred and for this everyone here at Acton Toyota is sincerely sorry. I appreciate very much that you do not believe we attempted to engage in any "bait and switch" sales tactics. Our dealership has long prided itself on its exceptional customer service and always desires to do what is best for the customer. Unfortunately, we clearly failed to deliver the type of experience you had hoped for based on the many positive customer reviews on ... read more
Acton Toyota insists that you give them an e-mail address, and despite several attempts to stop them from sending me junk e-mail, they continue to do it. I have contacted my salesperson, his manager, and the service department about this. Since my privacy is important to me, this small detail has tarnished my entire experience with Acton Toyota.
Business response:
I am sorry that previous requests to opt out of email have not been successful. I can assure you that we respect your decision to limit the amount of email correspondence you choose to receive. If you provide me your email address and contact information I will ensure that you have successfully opted out. Mike Hills, General Manager, Acton Toyota of Littleton.
Technical guys are not professional, they can not find the real problem, just keep telling you something need to be replaced. It seems to me that everytime when you visit the service department, they have the target to rob you at least $600. I would not recommend anybody for this dealer. I doubt they sometimes intent to create some problems in your car. Very bad dealer service and not honest.
Business response:
The success of our business has been built upon trust, honesty, and outstanding value. There is nothing more important to us than our integrity and our relationships with our customers. We also pride ourselves on resolving problems quickly and responding to customer concerns. If you have a specific issue, problem, or concern, we would be happy to assist you. Please contact Chuck Bradshaw, Service Director, or myself at 978-263-1500. Our goal is to resolve your issues to your satisfaction.
Got a very hard-sell routine here, and not the best price around. With more leverage in the form of competing quotes I might have secured a better offer, but they clearly wanted to close a deal pronto. Must be having a hard time paying for their huge beautiful new showroom. Very friendly in the professional sense, but not in that personal make-a-connection way that I eventually found elsewhere. They were not willing to go outside of their inventory to find me the exact car I wanted. Ira was, and that's why Ira got my busines... read more
Business response:
Thank you for providing feedback regarding your recent purchase experience. Although we pride ourselves on our transparent and hassle free ownership experience, apparently we did not perform up to our standards with regards to you. Acton Toyota of Littleton has grown to become one of the top 6 Toyota dealerships in New England by combining a consumer friendly sales process with competitive pricing. In fact,we mystery shop our competition regularly to ensure that our pricing makes choosing Acton Toyota an easy decision. That ... read more
My Husband was very impressed with John as he was very nice indeed with all the answers to our questions. I was very impressed with how he showed us all the things about the car . He took his time and did not rush us through anything at all, I sure would go back to him for anything I wanted to know in the furture about my car.
Scott was very knowlrdgeable about the Prius I bought. He spent enough time with me until I was comfortable with all of the cars features. He was friendly and courteous. Also he has remained available to answer my questions after I made my purchase. I would recomend him to anyone looking for a new vehicle. Paula
I'm very pleased with the new Toyota lease I just signed -- and very pleased with Chris Johnson (Acton Toyota), who I worked with. I wanted to take advantage of the lease deals, but originally planned to purchase a used car because my annual mileage was over the lease limit. Chris was able to offer a modified lease option that allowed more mileage. Chris was a pleasure to work with. Very knowledgeable and sincere. The whole experience was easy and without any pressure or tension. Chris even delivered my new car personally, s... read more
Don't trust service department. In August 09, I had a brake inspection performed by Acton Toyota of Littleton on my 02 Toyota Tacoma. Rear brake shoe measurement: 4mm on all shoes. Nine months later in May 2010, I request a brake system inspection due to some vibration in the steering wheel when I apply the brake pedal. The rear brake shoe measurement this time: 5mm. I compare to my August 09 check sheet. Magically, my rear brake shoes are gaining life! Obviously, at least one of the measurements wasn't even taken. Randy, Ac... read more
Business response:
Acton Toyota of Littleton wrote on 6/1/2010 10:48:15 AM: Tyler, I am disappointed to learn of your experience. I have asked Chuck Bradshaw, Service Director, to contact you to discuss your concerns. Our intent is to resolve this matter to your satisfaction. I can assure you that our business success has been built on trust and the message left in your vehicle is sincere. Mike Hills Acton Toyota of Littleton wrote on 6/2/2010 9:45:07 AM: Tyler, Chuck Bradshaw has attempted to reach you both by telephone and by email. We would... read more
Frequently asked questions about Koch Acton Toyota Corporate
How is Koch Acton Toyota Corporate rated?
Koch Acton Toyota Corporate has a 4.7 star rating with 8,805 reviews.
When is Koch Acton Toyota Corporate open?
Koch Acton Toyota Corporate is open now. It will close at 6:00 p.m.