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Koch Route 2 Toyota
- Car Dealers
- Lancaster, MA
About this business
Location details
700 Old Union Turnpike, Lancaster, MA, 01523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 8:00 p.m. | |
| Tue | 09:00 a.m. to 8:00 p.m. | |
| Wed | 09:00 a.m. to 8:00 p.m. | |
| Thu | 09:00 a.m. to 8:00 p.m. | |
| Fri | 09:00 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Ok, so I’m here to look at rav 4 primes coming in. Cool they got one coming sometime in November. I test drive a regular rav 4 hybrid and liked it a lot. Ok so the MSRP is this number and The sales guy mentions a 5k markup all the way at the end. Very deceiving! I got them to come down to 3.5k markup by financing through them. Ok whatever, the kicker is the deposit is $2500! A few days later I get another dealer that only does 2k markup, so I told them and they couldn’t match it. Ok, I agree to cancel and have my deposit ret... read more
DON'T BOTHER WITH THIS DEALER! Have been a long time customer here at the service dept, having 4 cars consistently being serviced here spending thousands of dollars, BUT the last few times I have been it has been nothing but a fight each time! It is time for some of their staff to retire! The person that checked me did not listen to what I needed and then screwed it all up AND blamed me! Enough is enough! The place is close to my home but will now find another place to go. Save yourself the aggravation and dont bother with t... read more
I was very pleased with my purchase until I asked them to install the OEM hitch and clearly told them I didn't want the after market, when I went to pick up my vehicle they had installed the after market and told me that it was a mistake and that they would rectify it. I'm planning to have my new vehicle serviced elsewhere, I don't trust them. I didn't have any issues with the sales person and I was going to buy a second vehicle from them but will go elsewhere.
The worst dealership I ever ever worked with. They saw a young female come in and completely screwed me. Gave me a new sales person who did not know their business practices. Sent me off the lot in the new car for it to have damage and was told they were sorry for inconvenience and that the car was scheduled to be fixed and the salesperson shouldn’t have let me take it. I was sent all over the place with communication from salesperson. I finally brought the car back to be met with that it would be taken care of on Monday whe... read more
Do NOT give this place your money. They are extremely rude, overpriced, and tried to personally give me the runaround when buying a car. First strike: They told me they would NOT allow me to use outside financing. When I asked the finance department why that was, they said that it was because checks from other institutions could bounce and the decision was coming from higher ups. Sure, dude. On top of that, the finance department was really rude—short answers, did not want to talk at all or give me useful information. Strike... read more
One of the worst ever dealer , extremely rude and never care for customers, I wouldn’t recommend to anyone .
I went to have a mouse nest removed and cleaned. The fist visit they removed a nest in the engine filter. The second visit they found a nest they overlooked before in the cabin filter. Replaced the filter but left the nest. Truck smell like mouse xxxx still.
Took my Toyota Tacoma in for a recall item.Dealership Took my Toyota Tacoma in for a recall item. Dealership charged me for the following things they did not do: 1. State Inspection! $35 2. Cabin Air filter that was not replaced, $65 3. When I took my vehicle in the A/C was working but wasn't when I took it home. They claim no responsibility and it cost me $176 to get it fixed at my regular mechanic. Will not recommend to everyone I know. This is NOT the place to go for sevice. Talking to the high and mighty service manager ... read more
Business response:
We apologize that you didn't have a better service experience with us and are concerned to hear your doubts about the quality and completion of our work. We're also sorry that our team didn't leave a better impression on you. While I understand you're upset, I'd appreciate the opportunity to discuss this and see if I can help get it straightened out. Would you please give me a call, when time permits? I am unable to determine your contact information from this review. Best, Paul Dineen - Service Manager - (978) 353-1748
Wow. It’s like they were trying to talk us out of buying a car. Amro ( I think that was his name) was very unhelpful. He reluctantly let us drive two vehicles. Then refused to give us a proposal including trading in our used car. All-in-all a very unsatisfactory experience.
Business response:
I'm so sorry that you didn't enjoy your recent visit to our dealership. We would be grateful for your business and it's hard to know this wasn't the impression we left. This will be a training opportunity so that we can improve the experience of future guests. If there is anything that I can do to assist with your car search, don't hesitate to reach me directly. Thank you, Bob Ramos - General Manager - (207) 571-3805
Frequently asked questions about Koch Route 2 Toyota
How is Koch Route 2 Toyota rated?
Koch Route 2 Toyota has a 4.4 star rating with 2,964 reviews.
When is Koch Route 2 Toyota open?
Koch Route 2 Toyota is closed now. It will open at 9:00 a.m.