Koch 33 Ford

rderstin 

on DealerRater

13 years ago

Had scheduled 1:00 pm appointment to use dealer provided $29.95 coupon for "The Works". Arrived at 12:50 and was told would take an hour and one-half. At 2:30 (after waiting the hour and one-half) was told it would take at least another one hour. I don't believe they had started working on the car. NO reason/explanation given. Don't know if 'coupon' users get shuffled to the end of the line or what. When I explained I had grandkids to get off the bus I was told couldn't guarantee when the work would be done. End result--trav... read more

cdking455 

on DealerRater

13 years ago

I went looking for a new car on a Tuesday I told the salesman Brian Mitchell my credit wasn't great and I also wanted to trade my 2006 Ford Fusion because I needed brakes and rather than invest into my current car I would trade it in something New. I called my salesman back several times only to get his voice mail every time I called on the Friday I received a call saying Don't Give Up we can do this for you, on the Monday I was still told we can do this okay Fine. I received a letter of denial fromm the dealer dated for the... read more

Sofi1498 

on DealerRater

14 years ago

Went in looking for an Edge and both the salesman and the Finance mgr hit me with every cheesy sales tactic in the book. Like another reviewer said, they used the favorite radio station line on me too. I stupidly put a deposit down because' "these are going fast", while I took a day to make my final decision. I had asked them about my company's X discount plan and it is a major company but they told me it wasn't on their list. I went home and loked at another Ford Dealer in NJ who had the same car, better color and offered m... read more

squiffsmom 

on DealerRater

14 years ago

I'm very sorry to say but as a loyal 10 year customer to Milham Ford, my days of purchasing there have come to end. I've been in a few times in the last six months to purchase both new and used vehicles and each time I've been treated with disrespect and felt insulted walking out the door. After being given a ridiculous offer for a trade in and having a payment more than double on an advertised payment, I've given up trying to reason with the staff. While Tom was great in trying to smooth over an earlier incident where a sal... read more

Miketheman 

on DealerRater

14 years ago

Worse experience I had anywhere. They told me my warrenty did not cover the work I required; When I purchased the vehicle, the Salesman said it did. Plus, someone scrached the inside driver's door. This is a new car we are talking about; it is only 4 months old. 

jutecat 

on DealerRater

14 years ago

I stopped in at Milham to test drive a Ford Fiesta and a Toyota Corolla. I was there on time for my appointment and the sales person I was assigned to, Jason, was still in a sale so I was waiting awhile to be helped, which I didn't entirely enjoy. Than Jason passed me off to Brian. Brian is a nice guy, really friendly, but hes not the best at selling and a bit soft spoken. I got a lot of "cutesy" selling tactics like making sure your favorite station was on the radio kind of nonsense. The people around him were being INCREDI... read more

organicgrdnr 

on DealerRater

14 years ago

We were looking for a new commercial truck. Dorian, the sales rep, was very knowledgable & helpful. We shopped around, knew what we wanted and Milham's price was okay. Nothing great, but acceptable. We bought a Ford 550 w/ dump body late Dec. 2010 and the brakes locked up a few days later. REALLY locked up - smoke coming from all 4 wheels, bad smell, etc. Long story short - the brakes continue to intermittently lock up, now having problems with the engine, the truck has been back 3 times and Milham can't find anything wrong ... read more

jandcsum 

on DealerRater

14 years ago

I drove over 2 hours to buy a 2001 F350 V10 w/ 101,800 miles on it, on December 13, 2010. The truck was listed for 15973. We got it for 13671, still 1100 over KBB. The truck was clean, Aaron Smith (sales manager) emailed us prior to purchase that we would not be disappointed. When I test drove it, it seemed a little sluggish, but was also blustery with 30 mile an/hour winds. I asked Nick (my salesman) about this, he said it's a 10 year old vehicle, but it is really nice. During the purchase, I asked for all maintenance recor... read more

stender 

on DealerRater

14 years ago

I lost my master key and I scheduled a visit. I went to my appointment and waited an hour for them to make my key. Wayne stated after I waited an hour the man who had the code to make the key was not in tonight. I made another appointment a month later and told them on the phone I had problems and to make sure someone was working to make the key. When I came to my second scheduled appointment, Joe told me their was ten people that just came before me, even though that is why I scheduled an appointment. He said the key would ... read more