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Koch 33 Ford
- Car Dealers
- Easton, PA
About this business
Location details
3810 Hecktown Rd, Easton, PA, 18045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
They told be about their new "no haggle" policy, and then gave me their quote. If you don't like to negotiate for car prices, and enjoy paying $1000s of dollars more than you need to for that privilege, than Milham is the place for you! Their "no haggle" quote was $2,000 higher than my best price for a new Highlander. In fact, their price was almost the HIGHEST (one other dealer was $6 higher). Do yourself a favor, call around to other dealers--you don't even need to negotiate. Just ask for a quote. I guaranty you will save ... read more
Business response:
Bluehaha, Thank you for taking time out of your day to share your experience at Milham. I would like to apologize that you were not completely satisfied with our "negotiation-free" sales experience. We aim for 100% customer satisfaction and we are sorry that we did not meet your expectations during your visit. All of us at Milham Ford Toyota Scion value your feedback and Please contact me personally so we can discuss your experience and I hope you accept my sincerest apology for any inconvenience. Best regards Tom Koch, GM 6... read more
I found a vehicle online inquired about it and was scheduled to see it. To my surprise when I reached the dealer after a long drive, the salesperson was told the vehicle was sold. Upon further review it turns out it was on the bethlehem lot but when I called it was actually not there. I was contacted by both dealers and asked when I would be coming in to see the vehicle. At this time I was getting frustrated as it seemed the dealership wasn't sure whether they even had it in inventory or not. I spoke to a sales manager or te... read more
Business response:
Mr. Tuddles, Thank you for taking the time to tell us about your experience at our store. I would like to apologize that you were not pleased with the service we provided. We aim for 100% customer satisfaction and we are sorry that we did not fulfill that goal during your visit. All of us at Milham Ford Toyota Scion value your feedback and I would like to personally assist you to try to resolve any issues. Please contact me so we can discuss your experience and I hope you accept my sincerest apology for any inconvenience. Be... read more
Had scheduled 1:00 pm appointment to use dealer provided $29.95 coupon for "The Works". Arrived at 12:50 and was told would take an hour and one-half. At 2:30 (after waiting the hour and one-half) was told it would take at least another one hour. I don't believe they had started working on the car. NO reason/explanation given. Don't know if 'coupon' users get shuffled to the end of the line or what. When I explained I had grandkids to get off the bus I was told couldn't guarantee when the work would be done. End result--trav... read more
Business response:
RDERSTIN, My name is Troy Long, service and parts director for Milham Ford Toyota Scion. I read your review and apologize for your experience here at our service facility. After reading your review I can see why you were frustrated and I completely understand getting only one chance to make a first impression. We see an average of 4000 customers a month and sometimes that proves to be a challenge. One step we’ve taken improve our customer service is to be open 24 hours a day. However, being open all the time doesn’t solve al... read more
I went looking for a new car on a Tuesday I told the salesman Brian Mitchell my credit wasn't great and I also wanted to trade my 2006 Ford Fusion because I needed brakes and rather than invest into my current car I would trade it in something New. I called my salesman back several times only to get his voice mail every time I called on the Friday I received a call saying Don't Give Up we can do this for you, on the Monday I was still told we can do this okay Fine. I received a letter of denial fromm the dealer dated for the... read more
Went in looking for an Edge and both the salesman and the Finance mgr hit me with every cheesy sales tactic in the book. Like another reviewer said, they used the favorite radio station line on me too. I stupidly put a deposit down because' "these are going fast", while I took a day to make my final decision. I had asked them about my company's X discount plan and it is a major company but they told me it wasn't on their list. I went home and loked at another Ford Dealer in NJ who had the same car, better color and offered m... read more
I'm very sorry to say but as a loyal 10 year customer to Milham Ford, my days of purchasing there have come to end. I've been in a few times in the last six months to purchase both new and used vehicles and each time I've been treated with disrespect and felt insulted walking out the door. After being given a ridiculous offer for a trade in and having a payment more than double on an advertised payment, I've given up trying to reason with the staff. While Tom was great in trying to smooth over an earlier incident where a sal... read more
Worse experience I had anywhere. They told me my warrenty did not cover the work I required; When I purchased the vehicle, the Salesman said it did. Plus, someone scrached the inside driver's door. This is a new car we are talking about; it is only 4 months old.
I stopped in at Milham to test drive a Ford Fiesta and a Toyota Corolla. I was there on time for my appointment and the sales person I was assigned to, Jason, was still in a sale so I was waiting awhile to be helped, which I didn't entirely enjoy. Than Jason passed me off to Brian. Brian is a nice guy, really friendly, but hes not the best at selling and a bit soft spoken. I got a lot of "cutesy" selling tactics like making sure your favorite station was on the radio kind of nonsense. The people around him were being INCREDI... read more
We were looking for a new commercial truck. Dorian, the sales rep, was very knowledgable & helpful. We shopped around, knew what we wanted and Milham's price was okay. Nothing great, but acceptable. We bought a Ford 550 w/ dump body late Dec. 2010 and the brakes locked up a few days later. REALLY locked up - smoke coming from all 4 wheels, bad smell, etc. Long story short - the brakes continue to intermittently lock up, now having problems with the engine, the truck has been back 3 times and Milham can't find anything wrong ... read more
Frequently asked questions about Koch 33 Ford
How is Koch 33 Ford rated?
Koch 33 Ford has a 4.5 star rating with 3,320 reviews.
When is Koch 33 Ford open?
Koch 33 Ford is open now. It will close at 8:00 p.m.