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Koch 33 Ford
- Car Dealers
- Easton, PA
About this business
Location details
3810 Hecktown Rd, Easton, PA, 18045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Called a week ago to schedule maintenance for a steering issue. Was told I could drop it off Sunday night so they would have it first thing Monday morning. Received a call Monday afternoon around 3:00 telling us that they haven't even looked at the car. I explained that based on what was told to me last week, I am paying for a rental car, since they don't offer loaners. He didn't say anything except that he would try to get it in as soon as possible. Remind you, they haven't even looked at it or evaluated it yet. Once they f... read more
Business response:
Thank you for taking the time to share your recent experience with the service team here at Milham Ford Toyota Scion. We make it our personal goal to have every customer leave our dealership feeling more than satisfied after their visit and the impression that your recent experience has left you with disappoints us and I assure you this is not the standard of service we have set for the members of our team. We truly look forward to seeing what we can do to hopefully amend this situation, so please don't hesitate to contact m... read more
Rey was great as for a mcfarland who was apparently a sales manager very unprofessional he came to seal the deal w chew in his mouth and a spit bottle. It wad aweful and he was arrogant and cocky. I would deal w rey again But idk if I'd want to deal w the other one
Business response:
Thank you for taking the time to share your recent experience at Milham Ford Toyota Scion with us. We want each customer to leave feeling nothing less than completely satisfied after visiting our dealership and the impression that you were left with disappoints us. We truly look forward to seeing what we can do to help amend the situation, so please don't hesitate to contact me directly. I look forward to hearing from you soon. Sincerely, Tom Koch General Manager tkoch@milham.com
My van is in the service department for all most nine weeks for a transmission and transfer case that is under warranty. What a joke. O the joke is on me . I hope you have a spare car to drive you will need it. Warranties on this type of work would usually take two weeks tops at Fred beans or Thompson in Doylestown. I know where to buy my son,s new 5/o mustang for Xmas and it's not milhamm ford for sure. Nine weeks you tell me if that's even potable. o by the way they wanted to stick a transmission that had 92,000 mile on it... read more
Business response:
On behalf of the entire team at Milham Ford Toyota Scion, I would like to apologize for your negative experience within our service department. This type of customer service clearly does not meet the high standards for service that we have for each and every member of our team. We would like to further understand what happened as it helps us to grow as a dealership. If you are open to contacting me personally at your earliest convenience, I would truly appreciate the opportunity to discuss this with you in further detail. I ... read more
I had a very bad experience returning a Toyota leased vehicle and securing a lease on a new Ford at this dealership. The dealership was not clear on all "fine print' and months after our deal was completed I was still being hounded by Toyota. There is a huge wall between Ford and Toyota at this dealership and I was left to fend for myself even after several appeals to management. In addition, the staff was not very informed about the product line as I needed to make several return trips to become clear on all equipment. Fina... read more
Business response:
On behalf of the entire Milham Automotive team, I would like to apologize for your disappointment with your recent experience at our dealership. This level of customer service does not measure up to the high level of service expected from each and every member of our team. In order for me to further understand what happened so that we can use it to grow as a dealership, I hope that you will be open to contacting us at your earliest convenience so that we can discuss coming to an acceptable resolution. I look forward to heari... read more
Worst experience ever!!! The service department at this place is terrible, period the end!! The managers need to have more meetings on customer service rather than budget cutting!!!
Business response:
I am very sorry to hear that your recent experience at Milham Ford Toyota Scion was not a pleasant one. The kind of service you describe is most definitely not our standard and I am saddened to learn of your frustration. If you could please contact me at your earliest convenience, I would like to go over the details of your incident in greater depth. I hope that we are able to repair our business relationship and that we can regain your trust. Regards, Tom Koch, GM 610-253-9191 x1101 tkoch@milham.com
I found that my 2012 Prius had a slow leak in one of the tires. I took the vehicle to the Service Department at the Milham dealership on Hecktown Road and asked to have the tire checked for a puncture. When I explained the problem, one of the service people offered to add air to the tire, but he could not tell me about having the tire checked. In short, he could not solve the problem. Then, I was referred to the scheduling department where I was told that I would need an appointment. The earliest appointment was more than 2 ... read more
Business response:
Thank you for taking time to get in contact with us. We are very sorry to hear that you found your experience at our dealership to be less than desirable. Because we value customer service, if there is anything you feel we can improve on, we'd love to talk to you about it. Feel free to contact me. Best regards, Tom Koch, GM 610-253-9191 x1101 tkoch@milham.com
We just bought a car there last week. Our salesman was great! I am sad as it was a big deal for my husband to buy a new car. I get the new cars not him. Anyway I feel bad as its not exactly what my husband wanted. For a $1,000 more he could of got the car loaded. Online it said they had the car he wanted. 2 of them. We were told they must not update all the time. We (well me)begged to do a dealer trade as we knew another dealer had what he wanted. We were told no they won't do that. I wish I would of just went to the other d... read more
Business response:
Thank you for alerting us of this issue. Our top priority is delivering 100% customer satisfaction and I'd like to extend my sincerest apologies that you left our dealership with disapproval overshadowing your experience. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution and I can apologize again. Please contact me at your earliest convenience. Best regards, Tom Koch, GM 610-253-9191 x1101 tkoch@milham.com
Purchased vehicle here in January. I immediately noted a discrepancy between posted mpg and actual mpg for my vehicle. I brought my concern to the attention of the service manager and sales manager. They offered me the opportunity to drop the vehicle off for a series of diagnostic tests. Their tests suggested that, according to ford, everything checks out ok; therefore, there is nothing they can do. I'm averaging about 16 mpg vs sticker 15 (city) to 21 (highway). My miles traveled are only highway. Also, at 7,000 I had to re... read more
Business response:
Thank you for taking time to get in contact with us. We're sorry to hear that you found your experience at our dealership to be less than desirable. Because we value customer service, if there is anything you feel we can improve on, we'd love to talk to you about it. Feel free to contact me. Best regards, Tom Koch, GM 610-253-9191 x1101 tkoch@milham.com
I called yesterday (Wednesday) for service because my 11-month old Ford Edge is leaking fluid. I was able to leave the car overnight and for the entire next day, but the first appointment available was not for 6 days! One of the reasons we chose this dealership was becuase they offered 24-hour service. Either they are understaffed or don't have enough people to take appointments for the overnight hours. I found another Lehigh Valley dealer that had appointments available today.
Business response:
I would like to apologize on behalf of Milham Automotive Group for your experience. One of our top priorities is delivering nothing but top-notch customer service, unfortunately it looks like we have fallen short of that goal. We recognize that customer feedback is the most efficient and effective way to improve as a business, which is why I would like to speak with you to personally apologize and learn how we could have offered you a more positive experience. Please contact me at your earliest convenience. Best regards, Tom... read more
Frequently asked questions about Koch 33 Ford
How is Koch 33 Ford rated?
Koch 33 Ford has a 4.5 star rating with 3,320 reviews.
When is Koch 33 Ford open?
Koch 33 Ford is open now. It will close at 8:00 p.m.