Koch 33 Ford

Nbuerger 

on DealerRater

11 years ago

My van is in the service department for all most nine weeks for a transmission and transfer case that is under warranty. What a joke. O the joke is on me . I hope you have a spare car to drive you will need it. Warranties on this type of work would usually take two weeks tops at Fred beans or Thompson in Doylestown. I know where to buy my son,s new 5/o mustang for Xmas and it's not milhamm ford for sure. Nine weeks you tell me if that's even potable. o by the way they wanted to stick a transmission that had 92,000 mile on it... read more

berniestorypegleg 

on DealerRater

11 years ago

I had a very bad experience returning a Toyota leased vehicle and securing a lease on a new Ford at this dealership. The dealership was not clear on all "fine print' and months after our deal was completed I was still being hounded by Toyota. There is a huge wall between Ford and Toyota at this dealership and I was left to fend for myself even after several appeals to management. In addition, the staff was not very informed about the product line as I needed to make several return trips to become clear on all equipment. Fina... read more

vallemark91 

on DealerRater

11 years ago

Worst experience ever!!! The service department at this place is terrible, period the end!! The managers need to have more meetings on customer service rather than budget cutting!!! 

prtabor 

on DealerRater

12 years ago

I found that my 2012 Prius had a slow leak in one of the tires. I took the vehicle to the Service Department at the Milham dealership on Hecktown Road and asked to have the tire checked for a puncture. When I explained the problem, one of the service people offered to add air to the tire, but he could not tell me about having the tire checked. In short, he could not solve the problem. Then, I was referred to the scheduling department where I was told that I would need an appointment. The earliest appointment was more than 2 ... read more

Rappsteltz 

on DealerRater

12 years ago

We just bought a car there last week. Our salesman was great! I am sad as it was a big deal for my husband to buy a new car. I get the new cars not him. Anyway I feel bad as its not exactly what my husband wanted. For a $1,000 more he could of got the car loaded. Online it said they had the car he wanted. 2 of them. We were told they must not update all the time. We (well me)begged to do a dealer trade as we knew another dealer had what he wanted. We were told no they won't do that. I wish I would of just went to the other d... read more

Rhummel 

on DealerRater

12 years ago

Purchased vehicle here in January. I immediately noted a discrepancy between posted mpg and actual mpg for my vehicle. I brought my concern to the attention of the service manager and sales manager. They offered me the opportunity to drop the vehicle off for a series of diagnostic tests. Their tests suggested that, according to ford, everything checks out ok; therefore, there is nothing they can do. I'm averaging about 16 mpg vs sticker 15 (city) to 21 (highway). My miles traveled are only highway. Also, at 7,000 I had to re... read more

maryemcd 

on DealerRater

12 years ago

I called yesterday (Wednesday) for service because my 11-month old Ford Edge is leaking fluid. I was able to leave the car overnight and for the entire next day, but the first appointment available was not for 6 days! One of the reasons we chose this dealership was becuase they offered 24-hour service. Either they are understaffed or don't have enough people to take appointments for the overnight hours. I found another Lehigh Valley dealer that had appointments available today. 

julissa0315 

on DealerRater

12 years ago

We wanted to purchase a new Prius V and trade in our Nissan 2011. From the beginning, we told the salesperson to give us the best price because we were going to buy the vehicle. The salesperson decided to play games and offer us $500 discount of the MRSP and $12,000 for our Nissan Maxima. Before we went in, we did our homework and knew that the Nissan Maxima was worth $18,000. We went to another dealer and got about $3,000 off MRSP and $17,800 for the trade in without the hassle and great customer service. We highly recommen... read more

brandnewcrv2013 

on DealerRater

12 years ago

I cannot recommend this dealership for any car purchase. At the urging of their internet manager I stopped in for a test drive and to get numbers on trading my 3 year old vehicle for a new model. I researched at great length the numbers for the new car and my current car so I knew exactly what my trade was worth and what I should purchase the new car for. I was shocked and offended.when they offer me $4,000 UNDER book value for my trade and a sale at MSRP for the new unit. I asked for me keys so I could leave. Instead of ret... read more