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Koch 33 Ford
- Car Dealers
- Easton, PA
About this business
Location details
3810 Hecktown Rd, Easton, PA, 18045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
We wanted to purchase a new Prius V and trade in our Nissan 2011. From the beginning, we told the salesperson to give us the best price because we were going to buy the vehicle. The salesperson decided to play games and offer us $500 discount of the MRSP and $12,000 for our Nissan Maxima. Before we went in, we did our homework and knew that the Nissan Maxima was worth $18,000. We went to another dealer and got about $3,000 off MRSP and $17,800 for the trade in without the hassle and great customer service. We highly recommen... read more
Business response:
I would like to let you know that I am very sorry for your experience. We value our guests and their time spent at our dealership and the experience that you've written about is not what we stand for. At Milham Automotive Group, our number one priority is delivering top-notch service. I apologize if this was not the case during your visit. I would like the chance to personally apologize and hopefully move forward in a positive direction. Please contact me at your earliest convenience. Regards, Tom Koch -GM 610-253-9191 x1101... read more
I cannot recommend this dealership for any car purchase. At the urging of their internet manager I stopped in for a test drive and to get numbers on trading my 3 year old vehicle for a new model. I researched at great length the numbers for the new car and my current car so I knew exactly what my trade was worth and what I should purchase the new car for. I was shocked and offended.when they offer me $4,000 UNDER book value for my trade and a sale at MSRP for the new unit. I asked for me keys so I could leave. Instead of ret... read more
Business response:
I would like to let you know that I am very sorry for your experience. Your feedback regarding your visit with us will be taken into deep consideration so we can identify the areas of our customer service that need improvement. It is very important to us for our dealership and team members to represent everything that we stand for. I apologize if this was not the case during your visit. I would appreciate the chance to personally apologize and learn more about how we could have offered you a better experience. Please contact... read more
Hi Sir I did purchased 4 Good Year Tire on 10/05/2011 Hi Sir I did purchased 4 Good Year Tire on 10/05/2011 from my Milham [Rep. Chad Renninger] and changed all 4 of my Toyota CAMRY 2009 Tire. They are also FORD Dealer. Part no. is 9001-7385715-71 [Tyre Size is 215/60R16]. Did assured [verbally] about warranty. Since this was my first car and first tire purchase experience. I have not purchased any extended warranty from dealer as they have not informed me. Right now on all of these tire there are approximately 13000 mile on... read more
Business response:
Thank you for alerting us of this issue. Our top priority at Milham Automotive Group, is delivering 100% customer satisfaction and I'd like to extend my sincerest apologies that you left our dealership with disapproval overshadowing your experience. Ensuring the trust of our customers is very important to us. I would appreciate the chance to speak with you regarding this matter so I can better understand the situation and apologize again. Please contact me at your earliest convenience. Regards, Tom Koch, GM 610-253-9191 x110... read more
very rude on the phone, said a charge would be done before anything would be done and implied it was because i did not buy my toyota from their dealership...after repeating the charge before work done twice, i questioned him on this and than it wasn't a charge but authorization...a certified toyota..he didn't want my business offered up the names of three other dealerships within a short drive...i would love to do business with this dealer due to how close they are to me but the customer service i got on the phone was rude a... read more
Business response:
Thank you for alerting us of this issue. I would like to apologize for your experience. Your feedback regarding your interaction with us will be taken into deep consideration so we can identify the areas of our customer service that need improvement. I would like to assure you that we never intend to do anything to upset our customers, however, if you are willing to contact us at your convenience, we would be more than happy to further discuss the issue and move forward in a positive direction. Best regards, Tom Koch, GM 610... read more
I have to rate this dealer as horrible, among the worst I've ever dealt with. Very dishonest and lack of professionalism. My terrible experience first started when I called about a used 2010 Lexus IS 250 with very low miles which they had posted online. They told me the car was still available and that they were going to detail it so I scheduled an apointment to come see it later on that same day. When i showed up to see the car it was nowhere to be found, I ask George the salesman where was it and he proceed to tell me the ... read more
Business response:
Thank you for alerting us of this issue. Our top priority is delivering 100% customer satisfaction and I'd like to extend my sincerest apologies for the negative experiences you have had working with our dealership. I would really appreciate the chance to speak with you regarding this matter so we might work towards a resolution and I can apologize again. Please contact me at your earliest convenience. Regards, Tom Koch, GM 610-253-9191 x1101 tkoch@milham.com
After being a loyal Milham customer for years I am afraid I can no longer recommend them. Me and my husband have previously purchased 5 vehicles from them. We chose to buy our last 2 vehicles at another dealership while going through the paper work the salesman pointed out that we had bought a warranty, key protection & gap. Well that was news to me apparently the finance manager signed us up for all these programs and I thought we only bought gap! Oh well that is my mistake for not reading my contracts before signing. The s... read more
Business response:
Thank you for alerting us of this issue. I want you to know that we really appreciate your feedback. I would like to extend my sincerest apologies for the experiences you have had trying to resolve this issue. We are very grateful for your business over the last several years. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution and I can apologize again. Please contact me at your earliest convenience. Regards, Tom Koch, GM 610-253-9191 x1101 tkoch@milham.com
I bought a used truck from them. When the salesman came to show me the truck he had no idea anything about the truck. That should have been my first sign to leave but i did not. After the 5 hours it took to do the paper work I was finally out of there. I also had to drive over an hour back down beacuse the salesman never finished my paperwork correct and that is all they seemed worried about. In the 3 weeks after i got the truck it was back there 4 times for problems that they still never fixed. Everytime I went there I was ... read more
Business response:
First we would like to apologize for your recent experience at Milham Automotive. We strive to provide knowledgeable service to all of our customers and we are sorry to hear that we fell short of our goal. I want you to know that your feedback is greatly appreciated. Reviews like yours help us learn more about the areas in which we need to progress. I would like to extend my sincerest apologies again and ask you to contact me at your earliest convenience, in hopes of us earning your trust back. Regards, Tom Koch, GM 610-253-... read more
Recently moved to the Lehigh Valley and intended to buy two used Toyota Corollas, one in April 2012 and one in June 2012. Milham Toyota was closer to my new place so I decided to go there to purchase the first Toyota Corolla. My husband and I dealt with sales associate Israel Ortiz who was excellent. Very soft-spoken guy who did not pressure us into deciding quickly. He was also very knowledgeable and answered all of our questions patiently. The experience got very tainted when after deciding to buy. We were put on to Financ... read more
Business response:
Thank you for taking time to get in contact with us. We're sorry to hear that you found your experience at our dealership to be less than desirable. We try to provide great customer service and I am sorry to hear that we fell short of our goal. Because we value customer service, if there is anything you feel we can improve on, we'd love to talk to you about it. Feel free to contact me. Regards, Tom Koch General Manager- Milham Ford Toyota Scion tkoch@milham.com
Took my 2006 Sequoia in for timing belt change. The service was complete and the price was reasonable. When I went to pick it up, they said while they were test driving it, it got an error code on the cpu for a crank sensor error and the car that I drove there, will now not run or even start without an additional repair. Then they said they would give me a loaned car, which I stood around waiting for over 1 1/2 hours to get. The next day they me told the wires for the crank sensor were pinched in the housing for another part... read more
Business response:
Thank you for taking time out of your day to share your experience at Milham. I would like to apologize that you were not completely satisfied with your service experience. We aim for 100% customer satisfaction and we are sorry that we did not meet your expectations during your visit. All of us at Milham Ford Toyota Scion value your feedback. Please contact me personally so we can discuss your experience and I hope you accept my sincerest apology for any inconvenience. Best regards Tom Koch, GM 610-253-9191 x1101 tkoch@milha... read more
Frequently asked questions about Koch 33 Ford
How is Koch 33 Ford rated?
Koch 33 Ford has a 4.5 star rating with 3,320 reviews.
When is Koch 33 Ford open?
Koch 33 Ford is open now. It will close at 8:00 p.m.