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Koch 33 Ford
- Car Dealers
- Easton, PA
About this business
Location details
3810 Hecktown Rd, Easton, PA, 18045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
ripoff I'v put 7,500 down on a 2003 acura mdx with 7,200 left to pay only had the suv for 2 months an 3 weeks an the tranny goes i'v brong it to ALL ,MOST , employes from milham and theres nothing they can do for me so i'v just been rob of my money
Warranty About a month ago me and my wife purchased an 08 Nissan Versa. The vehicle was great except for the tps and knock in the steering. The knock we didnt notice til after we purchased the car because the test drive was on rough rugged streets so it wasnt noticed. The tps was corrected after 2 attempts and trying to charge me for the repair. The knock is still here and was told no covered by my warranty. I thought all cars hav3 at least a 90 day warranty from th3 dealer besides the powertrain coverage which was told isnt... read more
Business response:
jpdll163, I am really sorry to hear about the issues you have been having with your used car purchase. We try very hard to satisfy our customers in every way possible so this is very disappointing. It is important that your car get fixed so that you feel more comfortable driving the vehicle. Please come in or contact me directly to work on fixing this problem. We'd like to make it up to you. Thanks for the review. Hope to hear from you soon, Tom Koch General Manager tkoch@milham.com
Dealer wasted my time I drove three hours to buy a truck, checkbook in hand, no financing needed. I called and chatted online to verify truck was in good condition and did not need repairs because there was an odd line "above repairs needed" on the listing, but no repairs were listed. The sales associate i spoke with on the phone, and chatted with online, both verified the truck needed no repairs. When i got there, i was informed the truck was a "value" item, and needed over $1500 in major repairs. None of the needed repairs... read more
Business response:
carbuyerinpa, We are really sorry to hear about the unfortunate experience you had. We'd like to make amends on the situation. This is not a normal occurrence at our dealership as we pride ourselves on being honest and professional with our customers. Please let us know if there is anything we can do to resolve this issue. We appreciate your review and hope you will give us a second chance. Please feel free to contact me at any time. Thank you again. Best, Tom Koch General Manager tkoch@milham.com
Worst Dealership Ever I would not ever urge anyone I know to go to this place. I have had my car in there every other week because they never fix what they said they have. They have lied about recalls on my car, stating they cannot find the engine error code, when I found it in two seconds on Google. What kind of dealership is this? They treat me like I am stupid just because I am a young girl, instead of fixing my recall the service man told me my coolant evaporated, and that there is no recall. So he simply put more coolan... read more
Business response:
Thank you for taking the time to share your thoughts. Feedback like yours is one of the best ways that we can improve as a business, and I would like to apologize for the frustration caused by the repairs. We value our customers above all, and my goal is to keep our business relationship strong. Please feel free to reach me at your earliest convenience, and we can delve into the issue a bit further. Respectfully,
This is by far the worst experience I had looking at a Truck I made an offer, they countered and we were close but I left and said I would call back if I want it and I did, they told me the truck went to auction and is not for sale any more and here I find out it is still there, so I had showed interest on line again and someone did call me back and said the truck is still available I don't know what xxxx there pulling but it starts with Jeff Ditzel the owner should take actions against this guys shifty sales man ways I find... read more
Our college-age daughter's car was towed to Milham on 2/21/14 due to very abrupt issues with inability to start and/or run. Milham's diagnosis was way too slow despite the apparent availability of 24 hour service. It took 13 days to diagnosis and repair the vehicle. We felt the problems addressed (1 failed coil, 2 damaged coils and 1 spark plug along with the ECU and also one injector) should not have been failing after only 25,000 miles on the car. We are not confident in the diagnosis of the issues with the vehicle. It app... read more
I went to get an oil change and an upgrade to the computer due to the latest Prius recall, and they said it would take 4 hours. I thought it was a little long, but figured I could use their shuttle service. It took 9 hours to complete, and when I called at hour 5, they gave me attitude as if I was being impatient and they said "don't call us; we'll call you when it's done" and couldn't offer any estimate other than 4:00 PM. At 4:05, they called to say it was done and then told me the shuttle would be calling me back. They ne... read more
I recently visited milham Toyota for a service recall on my vehicle , I had an appointment at 4:30pm and I waited around 2 hours for the service people to give me information on my car and the service person could not tell me anything , they had no clue about the recall on my vehicle or how to diagnose the vehicle and told me to come another day , while I had no other vehicle to travel with I called to see if I could make another appointment and receive a rental car and they refused to issue a rental bc there was 30 minutes ... read more
Business response:
I am very sorry to hear of your recent discontent with our service department. It is always our goal to achieve 100% customer satisfaction and it comes with great disappointment when we fall short with our guests. I assure you that poor customer service is not how we intend to conduct business which is why I would like to get in touch with you. If you would be open to contacting me at your earliest convenience, I would greatly appreciate the opportunity to further discuss your situation and the chance to make things right. I... read more
I stopped by that dealership about a week and half ago .Had a truck that I owned more then what the truck was worth. I came there with a bank draft from my credit union, also filled out a credit app from the dealer. And to this day no call from this dealership .A call saying that they could do something or not would have been nice. I guess this dealership is so big that really don't need new business
Business response:
On behalf of our sales team here at Milham Ford Toyota Scion, I wholeheartedly apologize with the kind of service you received and that you feel like you were taken for granted. We try to make sure to satisfy every customer and take their time very seriously. I am committed to mending this situation. Please contact me at your convenience so that we can resolve the issue. Sincerely, Tom Koch General Manager tkoch@milham.com
Frequently asked questions about Koch 33 Ford
How is Koch 33 Ford rated?
Koch 33 Ford has a 4.5 star rating with 3,320 reviews.
When is Koch 33 Ford open?
Koch 33 Ford is open now. It will close at 8:00 p.m.