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Koch Acton Toyota Corporate
- Other
About this business
Location details
01460, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Rude Customer Service Rep I called on 9/16/16 and requested an oil change. I was told to come in around 3:30-4:00. I arrived at 3:45 and an older employee in the drop off bay typed my name in the service computer. When I entered the waiting area there were no seats so I went into the inner waiting area. About 40 minutes later, when I assumed my oil change would be complete, I walked back to the service area. My name was gone from the screen and I sat for 20 more minutes. Finally a service employee came out and called for my ... read more
Business response:
My apologies for the long wait time and poor service you received while servicing your vehicle with us. We work extremely hard to ensure prompt turnaround times and exceptional customer service with every one of our customers. In your case, it’s clear we failed to do this. I would welcome an opportunity to discuss the matter and attempt to make things right for you. If you feel compelled, which I hope you do, please kindly contact me by phone or email. Respectfully, Stan Dekhtyar 978-431-5896 stan.dekhtyar@actontoyota.com
Not happy with the service Today, I dropped my car to Toyota service At 8 am this morning, the service guy was rather not friendly. When I asked, may I get some discount? the reasons are below: 1) My family purchased Toyota for many years, and got service here. 2) I did not have your curtest breakfast here. The guy named "Eric Moeller" just said a single word "No".. I was expecting some reasoning, but no.
Unprofessional experience I called to get some prices on parts. The guy who was helping me was excellent but there was this xxxxxx in the back screaming profanities so loud, I heard every disgusting word about his latest and I am guessing, few dates. I found out he was one of the managers. Seriously? Is this the way you run the place? Going someplace else from now on.
wasted my time i was looking for a specific used car and they had one for sale, used. i dealt with bob gaudet on the phone before i drove 160 miles, one way. i asked specifically if there was ANYTHING wrong with the car before i drove there. bob said there was NOTHING wrong. i read ALL the positive reviews and was very excited to see the car. woke up at 5am to be there by 9am. before i got out of my car, i noticed 2 OBVIOUS things wrong. under the front rocker panel, it was cracked and bulging out like someone had jacked it ... read more
Feeling insulted I visited this dealership over the weekend with the intent of leasing a new Camry. After spending some time with the salesperson and discussing all the options, they wanted to value my trade in. They offered me $3000 for it which about half of what the other 3 dealerships I visited offered me. They did not want to discuss the offer at all. And to top it off I believe they were not even valuing it correctly and hoping I wouldn't notice. I believe they were valuing it as the entry level model not the top of th... read more
Watch the details! Buyer beware! I can't recommend Acton Toyota service any longer as I have in the past. Be sure that you inspect your used car in every detail before buying it. It appears that the high quality service Acton Toyota has been known for has slipped down a couple of notches. I have been doing business with Acton Toyota for the last several years and I have purchased or leased 3 cars through their dealership. I kept coming back because of the service personnel. Unfortunately, I have had two bad experiences in th... read more
Acton Toyota-Broken Trust with Customer I would like to share my experience today. Have a new 2016 Toyota vehicle that shakes, has a vibration thru the gas pedal, steering wheel, floorboards, and console. I took it to get it looked at, had a technician ride with me so he could experience the same. During the ride, the vehicle was vibrating/buzzing as the transmission went thru the gears and the solidly vibrated on highway at a constant RPM. Not intermittent at all, very pronounced. Later they called back, said the vehicle wa... read more
service incompetence Repeated forgetting/failure to provide inspection sticker for used truck purchase despite plenty of days and repeated checking to see if it had been done.
Caught them lying & cheating me! I've been service several cars there for years. I've referred people to them, who have purchased cars from them and who also serviced those cars there. I always knew that I'd be paying a premium to have a dealer service my car, but I figured that ultimately, they would do the best work. I was shocked and disappointed to have caught them lying about the warranty on tires I bought from them, which lead to more investigation, where I essentially caught them red handed lying about work that they ... read more
Business response:
While I am most certainly disappointed to read of your service experience, I'm pleased we’ve been able to connect with one another so we may resolve the situation to your satisfaction. I look forward to your upcoming visit so we may make things right for you. Please know Acton Toyota firmly believes our greatest asset is our reputation; it’s something we cannot afford to tarnish in the slightest. We preach integrity above all else. I genuinely believe no one here had the intention of lying to you or cheating you. And, we wor... read more
Frequently asked questions about Koch Acton Toyota Corporate
How is Koch Acton Toyota Corporate rated?
Koch Acton Toyota Corporate has a 4.7 star rating with 8,805 reviews.
When is Koch Acton Toyota Corporate open?
Koch Acton Toyota Corporate is closed now. It will open at 9:00 a.m.