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Koch Acton Toyota Corporate
- Other
About this business
Location details
01460, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
“Bait-and-switch at Acton Toyota: given $900 estimate, told $9,000, charged for diagnostics, treated unprofessionally. Bought 4 cars there—never again.”
Better when Moran owned it. New ownership keeps on salesmen that threaten customers. I'll never shop or have any of our vehicles serviced in this nightmarish operation.
If I could give this dealer minus 5 stars I would. I was trying to find a car for my teenage son this last weekend. As part of the transaction I was planning to trade in a car. After the usual hours and hours of waiting (these kinds of old school dealers use the same kind of tactics used to interrogate prisoners), they came back and said my car was only worth $3-4k but out of the generosity of their heart they were willing to pay $8k. Having done my research ahead of time I knew perfectly well that my car was worth $9600 (an... read more
Business response:
Thank you for sharing your experience with us, and we’re truly sorry to hear that it left you feeling this way. We apologize for your disappointment regarding the trade-in value offered. Our team uses well-known third-party resources such as Kelley Blue Book, Carfax, and NADA to guide our evaluations. In many cases, our offers are above those guides, and our intention in sharing those values with you was simply to be transparent about how the figures were determined—not to undervalue your vehicle. We also want to sincerely a... read more
This dealership has gone down the drain since it changed ownership. they used to have a fantastic service department. a nice cafeteria for when you waited. very personalized service, and were not pushy with the selling of unnecessary add ons. now they are just awful. it used to be that i came here because of the quality treatment and service. now they are just another over the top pushy dealer with no true value add that makes you want to come back.
Wife and I decided to purchase a certified used car though Acton Toyota and pay a couple thousand more than buying thru a private party because we thought it made more sense being that their supposed to go through the entire vehicle to make sure it’s a great car. Unfortunately, a few days after we bought it we took it to the car wash and immediately after being washed you could see about 30 plus chip marks on the front end. Another words, it’s as if they took a magic marker and filled in all the chip marks so that the paint ... read more
Consumers beware of the mandatory $180 vehicle inspection fee on Toyota Certified Used Vechicles, even though you have a 12 month/12,000 mile warranty. The engine light on my wife's car came on after she drove only 3,000 miles. We made an appointment to findout what was wrong with our new Certified Used Car only to find out there was nothing wrong with our car. Needless to say we were unexpectantly surprised when we had to pay $195.40 for the vehicle inspection. If you have problems with Acton service, don't ask for Ernest C... read more
Business response:
Dear Mr. McCarty, Thank you for sharing your experience with us. We sincerely apologize for any inconvenience caused during your recent service visit. To address your concerns, we’ve reviewed your case, and the $195.40 diagnostic fee has been credited back to your credit card. You will not be charged for this service. At Acton Toyota, we value our customers and aim to provide exceptional service. We regret any miscommunication regarding the diagnostic fee and will work to ensure better clarity moving forward. If you have any... read more
I had a great experience in 2006 when I bought my Sienna then. However I came today to inquire about a specific vehicle and after saying that I'm interested and going to bring my wife, but when we drove back the car was already sold. The sales person Nick is new in this business (just three days) and he told me he didn't have time to do a courtesy call that the car is gone. Nick, it's very unprofessional. Please try to do better with the next customer.
Business response:
Updates to my review. Nick contacted me the next day and apologized for miscommunication and offered another deal. We ended up declining it, but I was pleasantly surprised that people learn from their mistakes. I can't change the stars in my existing review, but consider it's back to five stars.
STAY FAR FAR AWAY FROM ACTON TOYOTA! !! TAKE YOUR BUSINESS ELSEWHERE! Acton Toyota of Littleton is as crooked, FRAUDULENT and corrupt as it gets!!! I received the following alerts on my 2023 Camry with 31k miles. Error on my instrument panel has these messages: 1. Power Steering Malfunction 2. Steering Power Low 3. Pre-Collision System Malfunction 4. Lane Trace Assist Malfunction. Vehicle is under bumper-to-bumper warranty, or at least that is what my Toyota Owners Manual tells me and what Toyota North America tells all cust... read more
Acton Toyota sold me a lemon. Brand new 2024 Camry with a defective engine. Dealership refuses to help resolve the problem. BUYER BEWARE. DO NOT BUY A VEHICLE AT ACTON TOYOTA. UNETHICAL AND TERRIBLE CUSTOMER SERVICE !!
Frequently asked questions about Koch Acton Toyota Corporate
How is Koch Acton Toyota Corporate rated?
Koch Acton Toyota Corporate has a 4.7 star rating with 8,805 reviews.
When is Koch Acton Toyota Corporate open?
Koch Acton Toyota Corporate is closed now. It will open tomorrow at 9:00 a.m.