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Koch Acton Toyota Corporate
- Other
About this business
Location details
01460, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible experience and I GREATLY regret doing business with this company. I am forced to take this time to review and warn others to be aware. I have called and emailed Brian Doney multiple times and do not even get a response back??? Great after sales experience shows they do not care at all! I would have kept my opinion to myself had I gotten an e-mail returned to my multiple sent or a simple phone call THANKS for not responding to me! I can explain all the short comings lying and pressure tactics used by Acton Toyota. Ho... read more
They have the worst customer service that I have ever experienced. They say that problems with cars are fixed, and don't bother to check that they actually are. They refuse to answer phone calls. They refuse to perform services that they say they will. I had a situation where all of a sudden when the car window was rolled down, the door wouldn’t close. We somehow got it to close by rolling the window up. The door also wouldn’t lock from the outside, so you had to manually lock it from the inside. I made an appointment to get... read more
Very bad service dept don’t want to own up to there mistake no respect for a customer A customer should be priority an you people are the worst I will make sure I spread the word That’s service department must of never got properly trained to do there jobs Pathetic people
Sent me info about a car with a price. Later informed me it was significantly more.
Gouging customers at the highest level.the price quote was offensive at best.Absolutely ridiculous.
Business response:
I apologize for the level of service we provided. I can assure you this is not a reflection of how we do business, and we will work to rectify internally, with the intent of giving our customers a much-improved buying experience. Glenn Hoffman General Manager 978-431-5821 Acton Toyota
Everything excellent F g h j j g g g g h k j j j Everything excellent F g h j j g g g g h k j j j
Business response:
We appreciate the excellent feedback! Our team is looking forward to your next visit!
Horrible service from start to finish. I felt pressured into the sale and they wouldn't let me leave until I bought a car. The used car I bought has been back to their service department twice in the first 7 days of purchase. Apparently inconveniencing the customer doesn't matter to them. When I shared my displeasure with the manager I was talked down to like I was stupid. If you're a woman, do not shop at this dealership. Acton Toyota only cares about their bottom line, not their customer service.
Business response:
I apologize for the level of service we provided. I can assure you this is not a reflection of how we do business, and we will work to rectify internally, with the intent of giving our customers a much-improved buying experience. Can you please reach out at your earliest convenience so we can try to resolve this issue? Thanks. Glenn Hoffman General Manager 978-431-5821 Acton Toyota
Leo was great but Acton Toyota's service reps are always forced to compensate for the issues the mechanics often cause. Case in point, I get dropped off at 7 am to pick up a car that was "ready" which then wasn't ready after I already paid for the "ready" car. After looking at the "ready" car it was determined that close to $900 additional was needed to make the car actually ready. I sat around the dealer the entire morning since I had no other way to get to work. I bring my car to Acton Toyota despite the higher cost, becau... read more
Business response:
Thank you for the kind words!
Service was fine. New set up less convenient less private more impersonal Is this for covid?
Business response:
Thank you for the feedback.
Frequently asked questions about Koch Acton Toyota Corporate
How is Koch Acton Toyota Corporate rated?
Koch Acton Toyota Corporate has a 4.7 star rating with 8,805 reviews.
When is Koch Acton Toyota Corporate open?
Koch Acton Toyota Corporate is closed now. It will open at 9:00 a.m.