Koch Acton Toyota Corporate

shelley_gaidos 

on DealerRater

4 years ago

My family and I have bought 5 Toyotas at Acton Toyota of Littleton. We have worked with Alex Wheaton and he has been great to work with and the process has been easy. We have also had all our service done there for many years. This is why my recent service experience with Leo was very disappointing. I have been a loyal customer and earned a few hundred dollars in loyalty credit. At my last visit Leo said that Acton Toyota has decided to do a way with the program and only allowed me to apply $25 of my earned loyalty rewards t... read more

kb1dy 

on DealerRater

4 years ago

Jim Piazas was very understanding of our needs. However, we had to meet with someone named "Bill" who was touting the extension of service at an extra cost. I explained that we were not interested and he seemed to be "put out". My wife and I have purchased 3-4 vehicles from your dealership. Each time we were grilled by some mid-management person. Most aggravating. Bill Shaughnessy 

misslynda01 

on DealerRater

4 years ago

Quick in and out service. Would like to see more friendly service. Girls at counter just chatting amongst themselves. Could be welcoming customers into Acton Toyota. 

Thida 

on DealerRater

4 years ago

I was glad I chose Acton Toyota. Shown and his team made me feel at home. It was my first time ever having to deal with buying/leasing alone. Thanks you for be kind and honest! 

oskr_1415 

on DealerRater

4 years ago

The Sales Manager is a lier, we were supposed to get a loan for 60 months and they changed it to 72 months without telling us. Very sneaky. 

Chuck 

on DealerRater

4 years ago

*very* expensive - over-priced repairs. Was looking for oil change - and $1200. later I obtain my car back yes, with some brake work done... I feel taken advantage of... This is my first experience with the new ownership in place, and I am not pleased with the experience. Cassandra was great - excellent customer service skills - however, remaining team seems very disenchanted.... There is a definite shift in mood & experience (and no - it's not Covid-related)... I did not experience a staff that enjoy their jobs or employer.... read more

jmarcantonio 

on DealerRater

4 years ago

Took an inordinate amount of time to conclude the sale once price was arrived at. Sat in the waiting area and then in the car for well over an hour. Inexcusable. 

ToyotaCustomer 

on DealerRater

4 years ago

Great work and excellent service, but I was hit with a $900 bill last year and $1800 bill this year for what were supposed to be routine maintenance visits. Although my car is 15 years old, mileage is in the low 60,000s and I take excellent care of it. I would have gotten a 2nd opinion this year if not for the pandemic. 

mark_quinn 

on DealerRater

4 years ago

Neil is great to work with. Reduced hours for service are very inconvenient. Being closed at 5pm makes it difficult for those that work to drop off and pick up.