Koch Acton Toyota Corporate

ba 

on DealerRater

4 years ago

2019 RAV4...received brand new but when I measured tire pressure it was 52psi on all 4 tires!!! They refused to fix wobbly exterior mirrors! 

Rob S. 

on DealerRater

4 years ago

I reached out to Acton Toyota about the purchase of a new Rav4 Hybrid and ended up emailing and chatting on the phone with Justin who was very polite and thorough and informative about their inventory. He said that one specific Rav4 was available and we setup an appointment to come in to see it and also so they could do a proper appraisal on our Jeep trade in. When we arrived we met Tom and they had the Rav4 pulled up and ready and we took it for a quick test drive. When we returned, they started the appraisal process and we... read more

AJ 

on DealerRater

4 years ago

Great sales acumen and support from Shawn Gormley. He delivered and communicated and I bought the vehicle because of him, even knowing I was paying about $1000 more than I needed to. He found a truck that no other dealer in the state was able to secure for me. All that great work by Shawn was punctuated by a vehicle delivery that was amateurish and unprofessionally weak. The problems we had were: 1) did not provide a second set of keys and could not find them 2) the bed of the truck was dirty with dust and water stains 3) I ... read more

Dave Meharry 

on DealerRater

5 years ago

Downward trend of dealership After many years of doing business with Acton Toyota, I was not satisfied with my purchase experience. This had nothing to do with the salesperson who was personable, helpful, and professional in all his actions (see below for more detailed comments). But rather it was underlined by something which I would consider borderline deceptive practice. The car (2020 Rav4 Hybrid) was clearly on your website with a particular set of options, and at a particular price. For my final test drive, there was a ... read more

p4wings 

on DealerRater

5 years ago

Internet buying was easy I expected someone to take the time and go over at least the basic elements of the dashboard features. But that did not happen, so I’ve been spending time learning about the car on Youtube. A little disappointed since I’ve been a loyal customer since 2009 and this was my third car from AT. Also, my car was promised for a Monday delivery and was delivered on Tuesday. 

Gene 

on DealerRater

5 years ago

Absolutely terrible experience with a used car purchase. They would lie in your face and change their story multiple time. Completely wasted time. Salesman Jack Burke and used car sales manager. Would never expected this from a Toyota dealership. 

twbieber 

on DealerRater

5 years ago

Very disappointed. Scheduled an oil change and arrived 15 minutes early and was told “we’re running behind and it will be 2 hours” no apologies. I hate wasting my time 

vravkin 

on DealerRater

5 years ago

Very pleasant experience At this difficult time of coronavirus epidemic Wellington Pereira was very helpful and delivered the car to my place ready to drive complete with registration and state inspection. Everything was done exactly as it is advertised on the buyatoyta.com website. Vladimir Ravkin - Toyota customer for 20 years. 

mghilliard80 

on DealerRater

5 years ago

Poor service experience due to overbooking I had a 45 minute drive to the dealership for a 1:15PM appointment today. i arrived 45 minutes early for my appointment and my appointment time was not honored. Nobody would even talk to me for over 30 minutes. This is when I spoke to the manager. i was forced to reschedule my appointment, because I would have needed to wait additional time, before they would even begin to service my car. The new check-in system is horrible. It caused me to waste an entire afternoon in winter drivin... read more