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Koch Acton Toyota Corporate
- Other
About this business
Location details
01460, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Neil is great to work with. Reduced hours for service are very inconvenient. Being closed at 5pm makes it difficult for those that work to drop off and pick up.
Business response:
Thank you for your review and feedback! Please let us know if there is anything else we can do for you!
2019 RAV4...received brand new but when I measured tire pressure it was 52psi on all 4 tires!!! They refused to fix wobbly exterior mirrors!
Business response:
I’m sorry to hear about your experience with us. Customer service is our #1 priority, and we would appreciate the opportunity to re-earn your trust. Can you please call me directly so I can gather more information regarding your visit to our dealership and rectify the situation? Thank you! Glenn Hoffman General Manager 978-431-5821 Acton Toyota
I reached out to Acton Toyota about the purchase of a new Rav4 Hybrid and ended up emailing and chatting on the phone with Justin who was very polite and thorough and informative about their inventory. He said that one specific Rav4 was available and we setup an appointment to come in to see it and also so they could do a proper appraisal on our Jeep trade in. When we arrived we met Tom and they had the Rav4 pulled up and ready and we took it for a quick test drive. When we returned, they started the appraisal process and we... read more
Great sales acumen and support from Shawn Gormley. He delivered and communicated and I bought the vehicle because of him, even knowing I was paying about $1000 more than I needed to. He found a truck that no other dealer in the state was able to secure for me. All that great work by Shawn was punctuated by a vehicle delivery that was amateurish and unprofessionally weak. The problems we had were: 1) did not provide a second set of keys and could not find them 2) the bed of the truck was dirty with dust and water stains 3) I ... read more
Downward trend of dealership After many years of doing business with Acton Toyota, I was not satisfied with my purchase experience. This had nothing to do with the salesperson who was personable, helpful, and professional in all his actions (see below for more detailed comments). But rather it was underlined by something which I would consider borderline deceptive practice. The car (2020 Rav4 Hybrid) was clearly on your website with a particular set of options, and at a particular price. For my final test drive, there was a ... read more
Internet buying was easy I expected someone to take the time and go over at least the basic elements of the dashboard features. But that did not happen, so I’ve been spending time learning about the car on Youtube. A little disappointed since I’ve been a loyal customer since 2009 and this was my third car from AT. Also, my car was promised for a Monday delivery and was delivered on Tuesday.
Absolutely terrible experience with a used car purchase. They would lie in your face and change their story multiple time. Completely wasted time. Salesman Jack Burke and used car sales manager. Would never expected this from a Toyota dealership.
Business response:
Gene, Our apologies for your negative experience regarding a used car purchase with our dealership and Jack. This is highly atypical for both our dealership and Jack, as evidenced by the many other very positive reviews on here and elsewhere online. The dealership (and Jack) have built its reputation on providing an experience that includes very honest answers and information and a total respect for the customer’s time. I’d be very interested in learning more about your experience if you’re willing to discuss it with me. If ... read more
Very disappointed. Scheduled an oil change and arrived 15 minutes early and was told “we’re running behind and it will be 2 hours” no apologies. I hate wasting my time
Business response:
While I know your visit was several months ago, I did wish to reach out and publicly apologize for your disappointment when last servicing with us. We understand and appreciate that now more than ever, convenience and timeliness are of the utmost importance. Again, I’m sorry for the lengthy delay you experienced in servicing your vehicle. I’d welcome an opportunity to connect with you with the hope of convincing you to still service at our dealership. Respectfully, Brian Crowley Service Director brian.crowley@actontoyota.com
Very pleasant experience At this difficult time of coronavirus epidemic Wellington Pereira was very helpful and delivered the car to my place ready to drive complete with registration and state inspection. Everything was done exactly as it is advertised on the buyatoyta.com website. Vladimir Ravkin - Toyota customer for 20 years.
Frequently asked questions about Koch Acton Toyota Corporate
How is Koch Acton Toyota Corporate rated?
Koch Acton Toyota Corporate has a 4.7 star rating with 8,805 reviews.
When is Koch Acton Toyota Corporate open?
Koch Acton Toyota Corporate is closed now. It will open at 9:00 a.m.