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Koch Acton Toyota Corporate
- Other
About this business
Location details
01460, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Poor service experience due to overbooking I had a 45 minute drive to the dealership for a 1:15PM appointment today. i arrived 45 minutes early for my appointment and my appointment time was not honored. Nobody would even talk to me for over 30 minutes. This is when I spoke to the manager. i was forced to reschedule my appointment, because I would have needed to wait additional time, before they would even begin to service my car. The new check-in system is horrible. It caused me to waste an entire afternoon in winter drivin... read more
Business response:
While the service visit you’re writing of was some time ago, I did want to publicly apologize to you. It’s extremely unfortunate you experienced However, I’m also very curious as to how we resolved the matter for you once you spoke with a manager. Again, despite your visit being some time ago, please feel free to let me know at your earliest convenience. Respectfully, Glenn Hoffman General Manager glenn.hoffman@actontoyota.com
I was looking for a new car. Receptionist ignored me was on personal phone call for 15 minutes. Not a single sales associate came by.
Terrifying Negligence I had the breaks, for my Camry, done here thinking that getting serviced at a dealership would be a safe bet. Less than 20,000 miles later, the breaks I paid a ridiculous premium for, need to be completely replaced. Cheap parts, high cost, and terrible installation. I'm lucky that I didn't have an accident. The abysmal work, shows how little concern there is for the safety and well-being of their customers. If you value not unknowingly getting into a death trap everyday, get your service done elsewhere.... read more
Business response:
CJ, It looks like you are referring to your service visit where we replaced rear brake pads and rotors in Feb. 2017, the last time we saw the vehicle. Please know that we did use genuine Toyota OEM parts on the vehicle, which we have found to work extremely well for our customers. Moreover, our Service Department prides itself on offering professional workmanship and great value for 30 years now. It is extremely unfortunate you did not experience this in your situation. I’d welcome an opportunity to chat with you more about ... read more
Incredibly slow and stupidly unhelpful I brought my car in at Friday at 1 PM, for a simple regular maintenance and a state inspection sticker. It took until 5 PM to get through the process - and I learned that my inspection hadn't taken place because my registration had expired. If Eric had mentioned that, during any point in the four hour ordeal, I could have gone online to renew the registration. That took me all of five minutes when I got home. What an utter waste of time. What an utter failure to help. And this is the "b... read more
Business response:
My apologies for the delay in this response. It appears again as though our response time is severely lacking. I’m terribly disappointed to read of your poor experience with our Service Department. I can certainly understand your frustration, especially when the inspection sticker did not get completed. We pride ourselves on being extremely helpful and convenient. It is clear we did not deliver this type of service to you. I’d welcome an opportunity to chat with you further about your visit last month with the hopes of resto... read more
First ignored, then rushed. I was Ignored for over 15 minutes, then rushed through the sales process, minimal communication. Felt like my business was not appreciated. Disappointed over all.
Business response:
Found out over the first month of having the vehicle that the previous driver smoked in the truck. Less than 5K miles, smells like cigarettes. Nicely covered up at first. Thanks for the transparency.
Sales is great. Service is NOT. I brought my vehicle in for scheduled maintenance in June 2018. While it was there, I asked if they could look for fluid leaks since I noticed an oily spot in my garage under the vehicle. I also inquired into re-adhering a couple of the characters on the rear emblem that were inadvertently damaged by me. There were some problems: The mileage was incorrect on the paperwork, off by a factor of 10. The price was incorrect on the paperwork, (should have been free). When I questioned the price and ... read more
No attention to detail - push extras - HIGH pressure Poor experience, very little attention to detail, poor listeners, sales 101 change / the subject when asked hard questions - be sure and check tires, finish quality, floor mats... on and on - you have been warned....
Run don't walk away from this crew We returned to ATL to purchase another car in November. ATL low balled at 2K for the trade and were indifferent. We moved on. ATL contacts us a month later asking about coming back. I remind ATL that their trade offer was 2K below three other offers. I tell them that we even have a trade offer for $6,347 in writing. ATL can't let it be, contact me again, and has the arrogance to suggest that I'm lying. I challenge ATL to make a bet. ATL is betting I don't have a written offer, when I presen... read more
Overcharged I went to Acton Toyota to get an oil and oil filter change. I specifically told the service agent I only wanted that. He said okay, they would change the oil and filter. When I received the bill they had done the oil change, but changed the air filter and cabin filter too, at a cost of $45 each! I did not authorize this and was shocked to see the bill reach almost $200 when all I wanted was an oil change. I believe they took advantage of me because I am a woman. I will never recommend this dealership or service c... read more
Frequently asked questions about Koch Acton Toyota Corporate
How is Koch Acton Toyota Corporate rated?
Koch Acton Toyota Corporate has a 4.7 star rating with 8,805 reviews.
When is Koch Acton Toyota Corporate open?
Koch Acton Toyota Corporate is closed now. It will open at 9:00 a.m.