Koch Acton Toyota Corporate

dbm567478 

on DealerRater

14 years ago

Acton Toyota has been my primary auto dealer for many years, so I decided to go to them first when I needed to replace my 2001 Camry. At 216K miles, it required a new front exhaust pipe and I decided it wasn't worth doing. I made an appointment to meet with a sales person and borrowed a car from a family member while my Camry sat at the dealer. Meanwhile, I did several hours of research on the 2010 Prius including features & pricing and reviewed recommended approaches to purchasing/negotiating. Scott Vachon was there to gree... read more

Jesslcronin 

on DealerRater

14 years ago

I have only bought 2 cars through a dealership, this being the second, and while the first wasn't bad by any means, Acton Toyota used car annex by far won out. Everyone at the dealership was friendly, helpful, genuine and this contributed to an overall great experience. Bob and Peter were both cheerful, respectfully and unfailingly paitent as I test drove not 1 but 3 05 Highlanders' on the lot over the course of a few days. I also tested out a 4th car as well. There was no pressure from them to rush into anything. Their pati... read more

pking23 

on DealerRater

14 years ago

My experience at Acton Toyota has always been very pleasant. From the quick response at the beginning to the accurate time estimated for completion, I have been very satisfied. The staff is friendly and informed. I feel confident that my car has been well taken care of especially when the services completed have been explained fully to me. Having the opportunity to use Rewards Points for service is an option I have not taken advantage of yet because the charge for service has been reasonable. I'll wait for a more appropriate... read more

kjkellogg 

on DealerRater

14 years ago

My wife took our 2007 camrey xle for a front end alignment. The service was very friendly and helpful. The car was actually finished faster than promised and, in the meantime, she was given a voucher for breakfast in the cafeteria. All in all it was a good experience. We have purchased other Toyota from Acton Toyota and have been very pleased with everything to do with the dealer. 

griecigirl3 

on DealerRater

14 years ago

I was referred to Acton Toyota and to Wellington P., salesman, by a satisfied customer. I spoke with Wellington two months prior to visiting the dealership. Wellington was patient and answerered all of my questions in a very direct and honest manner. At my unannounced visit to the dealership, I was pleasantly surprised that I was not swarmed by salesmen. I asked for and promptly met with Wellington. Wellington's approach was more as educator than salesman. He did not push me in any particular direction, but instead made sugg... read more

bpd81504 

on DealerRater

14 years ago

I was looking to lease a 2010 Toyota Tacoma. Tom and the team at Acton Toyota did a great job working with me on my specific requests. From the initial meeting to all of the follow up, Tom was fantastic. I would highly recommend Tom to anyone interested in a Toyota. Brian Daley 

rlevin 

on DealerRater

14 years ago

I purchased my 2002 Camry in January 2008. The car has gone to Acton Toyota exclusively for all service. Everyone is extremely customer focused either on the phone or from the moment you drive in to the reception area. The service advisors have always answered any questions about required maintainence in a straightforward manner. All work done has been on time and performed correctly. The facility is first class and it is a pleasure to go there. I will strongly recomment Acton Toyota to anyone looking to purchase a car or br... read more

EdGanshirt 

on DealerRater

14 years ago

The only problem is the time it takes to transfer the registration from trade-in to purchaced vehicle. I am not sure if there is anything the dealer can do in this respect, it could be a RMV problem. but if this is the case, and since all the data is digital, Is it possible to "deputize" the dealer as a "mini-registry" for the processing of the registration? They do it at the auto inspection station where the "sticker" is printed up on line. This could be done with the auto registration as well. Edward 

Marie S. 

on DealerRater

14 years ago

John was very helpful and patient. We took all three models for a test run and came back with the Prius. The purchase process is seamless, efficient and the entire dealership is well thought out and extremely customer oriented. I feel confident that this is the best car purchase I have made at the best dealership in the area.